Kristen Persaud
Queens Village,NY
Summary
Highly skilled and enthusiastic professional with more than 10 years of experience managing operations in patient-centric medical offices. Successfully oversaw budgeting, supply management, and patient services. Develop and lead productive and efficient staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pharmacy Care Coordinator
United Health Group
03.2023 - Current
- Improved patient outcomes by coordinating comprehensive pharmacy care plans and medication therapy management.
- Regulatory Audits for medication dispensing during home-based visits.
- Streamlined workflows for efficient prescription dispensing through diligent inventory management and organization.
- Collaborated with healthcare providers to optimize drug therapies, ensuring safe and effective medication use for patients.
- Reduced medication errors by conducting thorough medication reconciliation during transitions of care.
- Developed training materials and provided education to pharmacy staff on best practices in pharmaceutical care coordination.
- Participated in interdisciplinary team meetings, providing valuable input from a pharmacist's perspective on patient care decisions.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Assisted Employee Occupational Health Services team to train staff nationwide following OSHA/NIOSH guidelines.
Public Health Specialist
NYC Department Of Health And Mental Hygiene
01.2022 - 03.2023
- Improved community health by designing and implementing public health initiatives.
- Reduced disease transmission through the development and promotion of effective prevention strategies.
- Conduct initial and follow-up environmental inspections of complaints and cases in all five boroughs of NYC.
- Enforce the appropriate laws, codes, rules, and regulations. Immediate and appropriate action will be taken when an imminent health or safety hazard is identified.
Endoscopy Technician Supervisor
ProHEALTH Care Associates
06.2018 - 01.2022
- Improved patient comfort during endoscopic procedures by providing attentive care and maintaining a calming environment.
- Enhanced efficiency in the endoscopy suite by diligently preparing rooms and equipment for procedures.
- Ensured timely completion of endoscopic procedures by effectively assisting physicians with scope insertions, biopsies, and polypectomies.
- Reduced risk of infection through meticulous cleaning, disinfection, and maintenance of endoscopes and accessories.
- An integral part of the endoscopic research group focused on detecting gastrointestinal cancers specializing in Barrett’s esophagus as well as DNA modifications.
- Supervise technicians and workflow throughout the unit and manage schedules and payroll.
- Assist with special projects and budgeting. Responsible for supply chain purchases.
Lead Pharmacy Technician
CVS/Pharmacy
02.2014 - 07.2018
- Enhanced pharmacy efficiency by streamlining prescription processing and medication dispensing procedures.
- Reduced medication errors by implementing a meticulous double-check system for all prescriptions filled.
- Ensured patient safety with diligent monitoring of drug interactions and proper dosage instructions.
- Improved customer satisfaction, addressing concerns and answering questions about medications and health conditions.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Supervised junior technicians, guiding best practices in pharmaceutical processes and procedures.
Education
Master of Health Administration - Health Administration
Capella University
Minneapolis, MN11.2024
Bachelor of Science - Biochemistry
St. John's University
Jamaica, NY05.2017
Skills
- Medication Management
- Insurance Verification
- Inventory Control
- Multitasking Abilities
- Regulatory Compliance
- Occupational Safety
- Infection Control Standards
- Patient Records Administration
Certification
- Licensed National Pharmacy Technician (CPhT) - 11/2023 - 11/2025
- Certified Basic Life Support (BLS) - 07/2023 - 07/2025
Timeline
Pharmacy Care Coordinator
United Health Group
03.2023 - Current
Public Health Specialist
NYC Department Of Health And Mental Hygiene
01.2022 - 03.2023
Endoscopy Technician Supervisor
ProHEALTH Care Associates
06.2018 - 01.2022
Lead Pharmacy Technician
CVS/Pharmacy
02.2014 - 07.2018
Master of Health Administration - Health Administration
Capella University
Bachelor of Science - Biochemistry
St. John's University
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