Kristen Phelps
Zachary,LA
Summary
Customer service professional skilled in enhancing client satisfaction through personalized solutions and effective communication. Experienced in resolving complex issues and maintaining accurate records to ensure compliance and operational efficiency. Focused on continuous improvement and utilizing customer feedback to elevate service quality while fostering long-term relationships.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
NOHO Zephyr
New York, NY
03.2025 - Current
- Addressed complex customer issues by providing personalized solutions to enhance satisfaction.
- Partnered with technical support teams to resolve client inquiries efficiently, ensuring timely follow-ups.
- Maintained records of customer interactions and transactions, ensuring compliance and facilitating future reference.
- Engaged in ongoing training sessions to improve skills in customer relationship management and conflict resolution.
- Updated knowledge of product changes and service offerings to deliver accurate information to customers.
- Collected customer feedback to pinpoint service improvement areas and elevate overall experience quality.
Administrative Services Manager
Fortius Capital
Avon, CO
08.2022 - 02.2025
- Streamlined document management processes to enhance retrieval efficiency for administrative staff and departments.
- Coordinated training sessions for new employees on office procedures, compliance protocols, and software tools.
- Monitored vendor performance and compliance with service agreements to ensure quality standards were met consistently.
- Executed regular audits of financial records and employee files to ensure accuracy and regulatory adherence.
- Facilitated interdepartmental meetings to align operational goals and address workflow challenges across teams effectively.
- Maintained supply inventory levels by establishing reorder points, optimizing purchasing decisions for cost-saving opportunities.
Project Manager
Rapid Integrity Landscaping
Rapid City, South Dakota
03.2021 - 08.2022
- Monitored project progress through site visits, resolving issues and ensuring compliance with safety protocols.
- Collaborated with clients to customize landscaping designs, aligning projects with their vision and preferences.
- Facilitated communication between field teams and management to enhance workflow and promptly resolve challenges.
- Conducted post-project evaluations to gather client feedback, enhancing service quality for future projects.
- Coordinated project schedules and timelines to ensure timely completion of landscaping installations.
- Coordinated procurement processes for materials and equipment, ensuring adherence to quality standards.
Housekeeping Assistant Manager/Housekeeper
Hart Ranch RV Resort
Rapid City, South Dakota
09.2021 - 08.2022
- Conducted routine inspections to uphold cleanliness and presentation standards.
- Reported maintenance issues to management for timely resolution and safety compliance.
- Engaged with guests to address requests and ensure satisfaction during their stay.
- Maintained cleanliness standards for all assigned areas according to company policies and procedures.
- Checked each room after cleaning was completed in order to ensure it met quality standards.
- Inspected vacated rooms for cleanliness and damage prior to room being put back into inventory.
- Managed daily operations of resort facilities and services.
Health Unit Clerk/CNA
Black Hills Surgical Hospital
Rapid City, South Dakota
08.2020 - 09.2021
- Processed medical records updates, ensuring compliance with HIPAA regulations and hospital policies to protect patient privacy.
- Managed appointment scheduling for multiple healthcare providers, optimizing patient flow and resource allocation.
- Communicated effectively with patients regarding their care plans, addressing concerns and providing information.
- Utilized electronic health record systems for accurate and efficient input and retrieval of patient data, enhancing access to information.
- Assisted nursing staff by preparing necessary documentation for procedures or treatments requested by physicians.
- Coordinated patient admissions and discharges, facilitating smooth transitions and adherence to protocols for optimal patient care.
Patient Access Specialist
Monument Health Rapid City ER
Rapid City, SD
01.2020 - 08.2020
- Facilitated patient registration and appointment scheduling for efficient service delivery.
- Collected and verified patient information for accurate medical records management.
- Assisted patients with insurance inquiries and verification processes effectively.
- Coordinated communication between patients and clinical staff for seamless operations.
- Managed electronic health record systems to ensure data integrity and security.
- Resolved patient concerns with empathy while maintaining professional standards.
Accounts Receivable Manager
McKie Ford
Rapid City, South Dakota
01.2019 - 01.2020
- Managed daily accounts receivable processes for automotive dealership operations.
- Reviewed customer accounts and ensured timely invoicing and payments.
- Coordinated with sales teams to resolve billing discrepancies efficiently.
- Implemented process improvements to enhance collection efficiency and accuracy.
- Monitored cash flow and prepared regular reports for management review.
- Trained staff on accounts receivable procedures and best practices.
Administrative Assistant/Cashier
McKie Ford
Rapid City, SD
10.2018 - 03.2019
- Managed front desk operations and greeted customers warmly.
- Coordinated appointment scheduling for service and sales departments.
- Maintained accurate records of customer interactions and transactions.
- Handled incoming calls and directed inquiries to appropriate staff members.
- Handled confidential documents in an organized fashion according to established protocol.
Education
Some College (No Degree) - Nursing RN
University of South Dakota
Vermillion, SDSkills
- Customer relationship management
- Client relations
- Effective communication
- Active listening
- Conflict resolution
- Attention to detail
- Documentation management
- Time management
- Punctuality and reliability
- Adaptability and flexibility
- Adaptive team player
Timeline
Customer Service Representative
NOHO Zephyr
03.2025 - Current
Administrative Services Manager
Fortius Capital
08.2022 - 02.2025
Housekeeping Assistant Manager/Housekeeper
Hart Ranch RV Resort
09.2021 - 08.2022
Project Manager
Rapid Integrity Landscaping
03.2021 - 08.2022
Health Unit Clerk/CNA
Black Hills Surgical Hospital
08.2020 - 09.2021
Patient Access Specialist
Monument Health Rapid City ER
01.2020 - 08.2020
Accounts Receivable Manager
McKie Ford
01.2019 - 01.2020
Administrative Assistant/Cashier
McKie Ford
10.2018 - 03.2019
Some College (No Degree) - Nursing RN
University of South Dakota