Kristen Phillips
San Marcos,CA
Summary
Creative problem-solver versed in customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Leads, motivates, and collaborates with team members.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Building Lead
CSUSM University Student Union
01.2022 - Current
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Monitored safety compliance to maintain strict standards and protect team members and customers from harm.
- Responded quickly to emergencies and summoned additional assistance to mitigate potentially hazardous situations.
- Provided assistance to all operations.
- Oversaw event set up.
- Facilitated meetings between student assistants and professional staff members.
Information Services/Reception Desk
CSUSM University Student Union
08.2021 - 01.2022
- Exercised good judgment, flexibility, creativity and sensitivity in response to changing situations and needs.
- Answered telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided administrative support to staff members by handling correspondence, directing clients, delivering packages, and managing office supplies inventory.
Sales Associate
Walmart
07.2018 - 08.2021
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained customer satisfaction while handling product returns quickly and professionally.
Education
Bachelor of Arts - Psychology
California State University - San Marcos
San Marcos, CA05.2024
Minor - Women's Studies
California State University San Marcos
San Marcos, CA05.2024
High School Diploma -
Paloma Valley High School
Menifee, CA06.2019
Skills
- Policies and Procedures
- Detail-Oriented
- Reliable and Responsible
- Team Collaboration
- Multitasking and Prioritization
- Professional Communication
- System Troubleshooting
- Data Entry
- Decision-Making
- Proficient in Various Microsoft Office Applications
Certification
Adult First Aid/CPR/AED - Issued 3/2022
Social and Behavioral Responsible Conduct of Research - Issued 4/2023
Volunteering
Assisted in beach cleanups as well as setting up the official cleanup site. Collected and recorded data to be shown on their website and utilized during local government meetings.
Timeline
Building Lead
CSUSM University Student Union
01.2022 - Current
Information Services/Reception Desk
CSUSM University Student Union
08.2021 - 01.2022
Sales Associate
Walmart
07.2018 - 08.2021
Bachelor of Arts - Psychology
California State University - San Marcos
Minor - Women's Studies
California State University San Marcos
High School Diploma -
Paloma Valley High School
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