Kristen H Plummer
Albuquerque,NM
Summary
Results-driven Supervisor recognized for optimizing productivity and driving efficient task execution. Expertise in team leadership, conflict resolution, and operational oversight enhances workplace performance. Proven ability to communicate effectively and adapt to dynamic environments, ensuring operational stability and team cohesion. Dedicated to cultivating positive work cultures while achieving strategic objectives through strong supervision and employee engagement.
Overview
11
11
years of professional experience
Work History
Licensing and Support Supervisor
State of NM CYFD - CPS
Albuquerque, NM
06.2024 - Current
- Supervised licensing and support workers by providing training, coaching, and mentoring.
- Assessed strengths and weaknesses of staff for enhancement purposes.
- Ensured employee work compliance with policy and procedures.
- Provided direct management and supervision of office stay operations.
- Coordinated efforts among multiple teams to achieve seamless placement of children.
Senior Investigator
State of NM CYFD - CPS
Gallup, NM
06.2022 - 06.2024
- Conducted initial investigations of child abuse and neglect allegations, including interviewing children, parents and other family members.
- Collaborated with clients, families and professionals to create safety plans.
- Provided mentorship to junior social workers in effective methodologies.
- Stepped up to manage the unit during Investigation Supervisor absences.
Preschool Teacher
McKinley County School District - Jefferson Elm.
Gallup, NM
07.2022 - 07.2022
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Taught children foundational skills in colors, shapes and letters.
- Created and implemented developmentally appropriate curriculum addressing learning styles.
Investigation Case Worker
State of NM CYFD - CPS
Gallup, NM
09.2020 - 05.2022
- Evaluated reports of child abuse and neglect.
- Provided guidance on parenting skills while evaluating child safety at homes.
Juvenile Probation Officer
State of NM CYFD - CPS
Gallup, NM
03.2020 - 09.2020
- Monitoring juvenile offenders to ensure court-ordered conditions are met.
- Conducted home visits to verify living conditions and ensure a supportive environment for rehabilitation.
- Prepared detailed reports on probationer progress and compliance for court reviews and hearings.
Investigation Case Worker
State of NM CYFD - CPS
Gallup, NM
01.2019 - 02.2020
- Conducted thorough investigations of child abuse and neglect reports.
- Provided testimony at hearings related to child protective investigations.
- Conducted home visits, interviews, and assessments in order to evaluate the safety of a child's environment.
Permanency Planning Worker
State of NM CYFD CPS
Gallup, NM
12.2016 - 12.2018
- Supervised cases of children in CYFD care prioritizing welfare.
- Collaborated with their parents to support family reunification.
- Attended court hearings related to child welfare cases as a representative for the agency.
911 Dispatcher
McKinley County Metro Dispatch Authority
Gallup, NM
07.2013 - 07.2015
- Dispatched calls to appropriate emergency response teams based on incident specifics.
Education
Bachelor of Science - Criminal Justice
Western New Mexico University
Silver City, NM05.2013
Skills
- Interviewing Skills
- Attention to Detail
- Case Documentation
- Written and verbal communication
- Family Case Management
- Safety Planning
- Treatment Planning
- Conflict Resolution
- Effective Task Delegation
- Coaching and mentoring
- Employee Performance Enhancement
- Team Leadership
- Collaborative Team Building
- Clear Expectation Setting
Timeline
Licensing and Support Supervisor
State of NM CYFD - CPS
06.2024 - Current
Preschool Teacher
McKinley County School District - Jefferson Elm.
07.2022 - 07.2022
Senior Investigator
State of NM CYFD - CPS
06.2022 - 06.2024
Investigation Case Worker
State of NM CYFD - CPS
09.2020 - 05.2022
Juvenile Probation Officer
State of NM CYFD - CPS
03.2020 - 09.2020
Investigation Case Worker
State of NM CYFD - CPS
01.2019 - 02.2020
Permanency Planning Worker
State of NM CYFD CPS
12.2016 - 12.2018
911 Dispatcher
McKinley County Metro Dispatch Authority
07.2013 - 07.2015
Bachelor of Science - Criminal Justice
Western New Mexico University
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