Kristen Powell
Overview
3
3
years of professional experience
Work History
Assistant Ticketing Manager
AEG Presents
Grand Prairie
10.2024 - 12.2025
- Gathered show info from the talent buyer to build shows in ticketing software & develop scaling maps.
- Processed ticket orders for artist management, record label, & internal buys.
- Managed ticket sales operations for various events, ensuring accurate inventory tracking & customer satisfaction.
- Facilitated communication between event teams & external partners, contributing to successful event execution & customer experience.
- Supervised system maintenance to ensure reliable ticketing operations, minimizing technical disruptions during sales.
- Trained & supervised box office staff to improve service quality & operational efficiency.
- Assisted in financial reporting through accurate tracking of ticket sales & revenue generation.
- Developed & maintained relationships with promoters to facilitate seamless event execution.
- Customized seating & pricing configurations within computer ticket system for events in coordination with promoter.
- Resolved customer complaints in a professional manner while ensuring satisfaction with results.
- Implemented marketing strategies to increase ticket sales through promotional campaigns.
- Collaborated with marketing team to promote events through targeted campaigns and social media outreach.
Box Office Seller
Texas Trust CU Theatre
Grand Prairie
02.2024 - 10.2024
- Assisted customers in selecting optimal seating arrangements based on preferences & availability.
- Processed sales transactions & handled cash & credit card payments.
- Enhanced customer engagement through personalized service & proactive communication.
- Provided exceptional customer service by responding to inquiries, resolving complaints, & addressing special requests in a timely manner.
- Participated in training sessions to improve product knowledge & sales techniques.
- Resolved service issues involving counterfeit tickets, refunds & reprints.
- Trained new staff on ticket sales processes & customer service protocols.
- Managed multiple tasks simultaneously in a fast-paced environment.
- Followed company policies related to ticketing procedures.
- Performed daily opening & closing procedures such as counting money, reconciling tills.
- Communicated effectively with supervisors regarding customer feedback or requests.
VIP Tour Rep Assistant
Live Nation
Dallas
08.2022 - 10.2024
- Greeted & welcomed VIP guests upon arrival & provided them with exceptional customer service.
- Managed & distributed inventory of special items such as commemorative tickets, merchandise, & VIP laminates issued to VIP guests.
- Provided on-site support during the event setup, execution, & breakdown.
- Served as a liaison between patrons, venue staff & the VIP tour manager.
- Collected feedback from clients post-tour to improve future offerings & service quality.
- Ensured compliance with safety regulations & guidelines throughout all tour activities.
- Developed relationships with frequent customers to provide personalized service.
Marketing Intern
Live Nation
Dallas
02.2023 - 05.2023
- Assisted in developing marketing materials for live events to enhance audience engagement.
- Conducted market research to identify trends & insights for campaign development.
- Supported social media initiatives by creating engaging content & scheduling posts.
- Provided administrative support to the marketing team, enhancing overall efficiency.
- Maintained the marketing database, ensuring information is current & accurate.
- Assisted in budget tracking & expense reporting for marketing projects.
Education
Bachelor of Science - Entertainment Business
Los Angeles Film School
Hollywood, CA07-2023
Skills
- APEX/Back Office Software Proficiency
- Box Office Operations
- Cash Handling Procedures
- Customer Retention
- Employee Onboarding (CAPS)
- Event Coordination
- Financial Reporting
- Flexibility
- Guest Services
- Inventory Tracking & Management
- Leadership
- Organizational
- Pricing Strategy
- Problem Solving
- Relationship Building
- Shift Scheduling
- Staff Training & Supervision
- Ticket Sales Management
- Time Management
- Verbal & Written Communication
Timeline
Assistant Ticketing Manager
AEG Presents
10.2024 - 12.2025
Box Office Seller
Texas Trust CU Theatre
02.2024 - 10.2024
Marketing Intern
Live Nation
02.2023 - 05.2023
VIP Tour Rep Assistant
Live Nation
08.2022 - 10.2024
Bachelor of Science - Entertainment Business
Los Angeles Film School