Kristen Pritchard
Alta,IA
Summary
Certified Medical Assistant with expertise in technical, clerical, and patient support, including proficiency in Prior Authorizations. Strong knowledge of medical sector regulations and compliance requirements. Proven ability to enhance patient care and streamline administrative processes.
Overview
10
10
years of professional experience
Work History
PSS/CMA/Scheduling Coordinator
Marathon Health
Storm Lake, IA
02.2022 - Current
- Registered patients and scheduled appointments efficiently.
- Managed front office operations, including customer service and billing tasks.
- Assisted with referrals and prior authorizations to ensure seamless patient care.
- Adhered to HIPAA requirements to protect patient confidentiality rigorously.
- Scheduled tests, lab work, and x-rays based on physician directives.
- Supported physicians and nurses during patient exams by taking vital signs.
- Administered injections, immunizations, and medications according to physician orders.
- Performed venipuncture and blood collection procedures per established protocols.
Medical Scribe
Cherokee Regional Clinic
Cherokee, IA
03.2021 - 02.2022
- Accurately input patient histories, physical exams, and medications into charts.
- Shadowed clinicians during shifts in high-volume environments to ensure precise documentation.
- Evaluated charts, correcting documents and orders promptly for accuracy.
- Created and maintained confidential patient files in line with regulatory standards.
Lead Pharmacy Technician
Wal-Mart Pharmacy
Storm Lake, IA
04.2016 - 02.2021
- Consulted with customers to facilitate navigation of pharmacy systems and fulfill requests.
- Established and updated patient profiles, including medications and insurance information.
- Processed claims and prior authorizations by collaborating with insurance companies to resolve issues.
- Managed inventory by rotating stock, removing expired products, and resolving discrepancies in counts.
- Ensured adherence to regulatory guidelines for workplace safety and customer confidentiality.
- Conducted training for new technicians, providing supervision and leadership throughout the onboarding process.
Education
Associate of Science - Medical Assisting
Mercy College of Health Sciences
Des Moines, IA09.2022
Skills
- Prior authorization and insurance verification
- Appointment scheduling
- Medical terminology and HIPAA compliance
- Organizational skills
Timeline
PSS/CMA/Scheduling Coordinator
Marathon Health
02.2022 - Current
Medical Scribe
Cherokee Regional Clinic
03.2021 - 02.2022
Lead Pharmacy Technician
Wal-Mart Pharmacy
04.2016 - 02.2021
Associate of Science - Medical Assisting
Mercy College of Health Sciences