Summary
Overview
Work History
Education
Skills
Middle Initial
Timeline
Generic

KRISTEN QUEZADA

Dallas,TX

Summary

Trainer in restaurant management motivated to improve organization and employee performance by creating environment of mutual respect, trust, consensus-building and accountability. Exceptional talent delivering multi-modal training across functions to improve knowledge and performance.

Overview

7
7
years of professional experience

Work History

Manager Trainer

Boomerjacks bar and grill
01.2024 - Current
  • Increased overall team productivity by identifying skills gaps and providing targeted coaching sessions.
  • Improved employee retention rates with effective onboarding processes and ongoing support initiatives.
  • Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
  • Fostered a culture of continuous improvement, offering constructive feedback and encouraging open communication among team members.
  • Evaluated the effectiveness of existing training programs, implementing data-driven enhancements where necessary.

Server/Bartender

BoomerJacks Bar And Grill
08.2020 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Manager

Posados Cafe
01.2017 - 08.2019
  • Monitored staff performance and addressed issues
  • Trained employees on additional job positions to maintain coverage of roles
  • Exercised good judgment and decision-making in escalating concerns and resolving issues
  • Completed through opening, closing and shift change functions to maintain operational standards each day
  • Recruited and hired qualified candidates to fill open positions
  • Assigned tasks to associates to fit skill levels and maximize team performance
  • Led team meetings and one-on-one coaching sessions continuously.

Education

BBA - Business Management

Western Governors University
Salt Lake City, UT
01.2025

Associate - Business

Tarrant County College
01.2024

Skills

  • Customer service
  • New Hire Training
  • Employee Mentoring
  • Staff Scheduling
  • Problem Solving
  • Leadership Development
  • Conflict Resolution
  • Process Improvement
  • Technical Knowledge
  • Cross-functional Collaboration
  • Training Delivery
  • Organizational Skills
  • Decision Making
  • Effective Communication

Middle Initial

K

Timeline

Manager Trainer

Boomerjacks bar and grill
01.2024 - Current

Server/Bartender

BoomerJacks Bar And Grill
08.2020 - Current

Manager

Posados Cafe
01.2017 - 08.2019

BBA - Business Management

Western Governors University

Associate - Business

Tarrant County College

Similar Profiles

CREATE PROFILE
KRISTEN QUEZADA