Kristen Ralph

• Contact clients via phone to do applications for fuel assistance, schedule appointments with clients to collect required documents and signatures.
• Manage approximately 30 incoming calls, emails and faxes per day from clients .
• Certify applications and issue yearly benefits to clients to assist with heating costs.
• Work in senior food program monthly to provide food boxes to the elderly in the community.
• Manage in-kind donations program through Walmart while keeping the inventory list current.
• Kept case files updated, accurate and aligned with requirements.
• Gathered information and filed reports to resolve complaints.
• Evaluated program effectiveness by tracking key performance indicators and making data-driven improvements.
• Helped clients navigate social services system and access needed resources.
• Coordinated with different service providers to meet clients' individual needs.
• Communicated professionally with individuals from different ethnic and cultural backgrounds.

• Promoted customer loyalty by delivering friendly service and knowledgeable assistance.
• Interacted with customers by phone, email or in-person to provide information.
• Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
• Received and routed business correspondence to correct departments and staff members.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Provided quality clerical support through data entry, document management and email correspondence.

• Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
• Maintained scheduling for main branch to keep all shifts appropriately staffed.
• Processed quarterly vault and ATM audits with zero error rate.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
• Handled various accounting transactions.
• Executed wire transfers, stop payments and account transfers.
• Maintained friendly and professional customer interactions.

• Used MIG gun arc to melt and deposit metal from electrode to workpieces.
• Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
• Inspected welds and checked whether critical measurements met specifications upon completion.
• Welded in flat, horizontal, vertical and overhead positions.

I worked as a customer service expert scheduling, rescheduling, canceling and confirming patients
doctors appointments along with sending messages to doctors offices nationwide. I worked with the
I3 phone system and answered calls as they came in and provided prompt customer service and met
all patients needs. I also handled billing calls and took credit card transactions over the phone.

Performed daily cash transactions including checks,
debit and credit cards and also customer accounts. Made calls and also answered phones everyday. I
made deposits and also got change for the store. Cashed up and bagged customers groceries in a
timely manner. Worked in the deli and prepared food platters for customers as well. Was always
praised on my work and great customer service skills. I also did weekly ordering and stocking
shelves along with inventory.