Kristen Rapp
Pharmacy Technician
LODI,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Pharmacist Technician
Women's International Pharmacy
02.2022 - Current
- Maintained a safe and clean work environment, adhering to all relevant regulations and guidelines.
- Take prescription orders from patients.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Collected full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Managed a high volume of calls daily.
- Documented and detailed calls and complaints using call center's database.
Accounts Payable Assistant
Women's International Pharmacy
04.2021 - Current
- Maintained organized filing systems for easy access to financial records, supporting efficient auditing processes.
- Strong financial accuracy with thorough verification of invoices against purchase orders and contracts.
- Monitoring outstanding items and following up with approvers as needed.
- Collaborated with internal departments on intercompany billing reconciliation efforts, resolving discrepancies efficiently.
- Assisted in month-end closing procedures.
- Submitted invoices through Spend Map and QuickBooks, based upon established accounts receivable schedules and terms.
Billing Representative
Women's International Pharmacy
02.2000 - 02.2022
- Facilitated smooth departmental operations through cross-training in various roles, providing backup support as needed.
- Reduced late payments by implementing a proactive follow-up system for overdue accounts receivable balances.
- Trained new hires on company-specific billing software, policies, and procedures, promoting team cohesion and productivity.
- Reviewed and solved account and billing discrepancies.
- Assessed accounts for payment status and reached out to customers.
- Generated monthly statements.
- Proofed daily for cash, checks and credit card payments.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Credit or make adjustments to patient accounts.
- Process refunds.
Education
High School Diploma -
LaFollette High School
Madison, WI 05.2001 -
Skills
Generate monthly statements
Timeline
Pharmacist Technician
Women's International Pharmacy
02.2022 - Current
Accounts Payable Assistant
Women's International Pharmacy
04.2021 - Current
High School Diploma -
LaFollette High School
05.2001 -
Billing Representative
Women's International Pharmacy
02.2000 - 02.2022
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