Kristen Reppeto
Social Services
Salem,OR
Summary
Detail-oriented individual with exceptional case management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environment. Skilled at building community support, key coalitions, and strategic partnerships. Backed by strengths in program, regulations, and case management. Successful performance at the highest level of client satisfaction, confidentiality, quality, efficiency, and accuracy.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Case Manager
Mid Willamette Valley Community Action Agency
12.2021 - 08.2023
- Assessed client eligibility by conducting a thorough needs assessment and various qualifying intake processes.
- Conducted thorough assessments of clients situations identifying strengths, goals, issues, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies and community-based organizations.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing and other public benefits to gain access to valuable resources.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Researched best practices and developed strategies to improve program outcomes.
- Negotiated with landlords and housing agencies to secure stable housing for clients, significantly reducing homelessness.
- Implemented feedback system for clients to share their experiences, enhancing service quality through direct input.
- Developed resource directory for clients, simplifying their search for essential services.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Improved client outcomes by developing, implementing, and adjusting comprehensive case plans tailored to individual needs.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Business Owner
Self Employed Independent Contractor
02.2015 - 03.2020
- Resource and Social Services programs research, guidance, and navigation for business owners, families, and individuals.
- Tailored services provided based on specific client needs after conducting comprehensive interviews.
- Provided professional regulatory guidance and business management strategies.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality services offered.
- Consulted with customers to assess needs and propose solutions leading to optimal customer satisfaction.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Boosted revenue by identifying new business opportunities and diversifying services offered.
- Streamlined operational processes, significantly reducing overhead costs and improving efficiency.
Weatherization Program Case Manager and Coordinator
Mid Willamette Valley Community Action Agency
04.2008 - 10.2012
- Executive Assistant to Program Director.
- Managed a high volume caseload of participants along with an extensive waiting list.
- Approved new program participants after conducting a comprehensive interview and needs assessment.
- Continued management as clients moved through their multi-phase weatherization project.
- Referred clients to programs outside of Agency.
- Maintained a working knowledge of applicable laws, rules, and regulations along with their revisions so ensure compliance.
- Explained applicable laws, rules, and regulations to participants.
- Successful performance of funding administration, monitoring procedures, audit preparation, and grants closure processes. Including reporting of expenditures to appropriate regulatory oversight Agencies.
- Coordinated and managed inventories and general office processes.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Analyzed case outcomes to identify trends and areas for improvement, driving continuous service enhancement.
- Increased client satisfaction through diligent follow-up and personalized support.
- Developed resource directory for clients, simplifying their search for essential services.
- Streamlined case documentation procedures, reducing processing time and increasing efficiency.
- Provided leadership, guidance and support to staff members.
- Monitored program performance and outcomes for successful delivery of services.
High Risk Youth Mentor
Catholic Community Service of the Mid-Willamette Valley
10.2006 - 04.2008
- Supervision and mentoring of high risk youth in therapeutic foster care.
- Demonstrated and provided guidance of acceptable behaviors along with close observation to ensure safety as they interacted families and other community members.
- Prepared confidential, complex, and detailed treatment reports.
- Recommendations and revision implementation relating to individual treatment plans.
- Ensured appropriate program administration in order to comply with all applicable laws, rules, and regulations.
- Maintained an active working knowledge of resources available to both youth and family.
- Developed strong communication skills in youths by providing constructive feedback and regularly engaging them in reflective conversations about their progress.
- Encouraged the exploration of personal interests by guiding youths in identifying their strengths and passions.
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Served as a positive role model by exhibiting strong work ethic, time management skills, and commitment to personal growth throughout the mentoring relationship.
- Coordinated with parents, teachers, and other stakeholders to ensure consistent support for the youth's overall development.
- Developed personalized mentorship plans for each individual, resulting in improved self-esteem and confidence levels.
- Planned and executed productive self-esteem building activities to promote personal growth and daily living skills.
Court Appointed Special Advocate (CASA)
CASA of Marion County, Inc.
02.2000 - 04.2006
- Advocate for Children in Oregon foster care
- Appointed by Family Court Judges to individual cases in order to monitor all aspects of the case as it moved throughout the system
- Planned, coordinated, and supervised outings daily with children assigned to my caseload
- Outings were both one on one and with families
- My role included written and verbal communication with caseworkers, attorneys, parents, medical, and mental health professionals
- Recommendations to permanency for the children made to the Court after an investigation of facts
- Collected evidence, examined records, and interviewed witnesses
- Worked successfully with highly volatile individuals so to provide the best outcome
- Maintained a working knowledge of related laws, statutes, and regulations so to effectively explain to others involved in the case
Commercial and Personal Lines Account Manager
The Leavitt Group
07.2002 - 03.2006
- Issued new Property and Casualty insurance policies for a large client base consisting of both Commercial and Personal policies.
- Maintained high client retention to ensure Agency profitability.
- Understood, explained, and applied insurance laws, rules, and regulations.
- Competently made eligibility determinations and provided specialized policy advice to the public.
- Recognized by industry leaders for competence and representation of carrier guidelines, coverages, and regulations.
- Assessed client needs along with coverage availability.
- Recommendations to management involving operations and implementation of new procedures.
- Conducted research that included evaluating facts to determine risks.
- Successfully worked independently and coordinated teams of individuals with focus being achievement of Agency goals.
- Managed a diverse book of business with attention to detail and accuracy, ensuring proper documentation was maintained for each account.
- Exceeded performance metrics consistently by efficiently managing workload and prioritizing tasks based on urgency and complexity levels.
- Facilitated smooth transitions during times of company growth or restructuring by adapting quickly to new systems and processes while maintaining high-quality service standards.
- Maintained up-to-date knowledge of industry trends and regulations, allowing for informed recommendations to clients regarding their insurance needs.
- Developed strong relationships with underwriters, effectively negotiating coverage options and rates on behalf of clients.
- Reduced claims frequency through proactive risk analysis techniques applied during regular policy reviews with clients.
- Designed presentations and marketing materials to promote insurance products.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Monitored customer feedback and identified areas of improvement.
Education
Housing Quality Standard Certified Inspector - HUD Housing Quality Standards
02.2023
Property and Casualty Producer License - Property and Casualty Insurance
Independent Insurance Agents of Oregon
01.1995
Business and Technology Management Accelerated Certification - Business Management and Technology
Delta College
01.1993
Skills
- HMIS and other customer database programs
- Case Management
- Fair Housing regulations
- Social Work
- Program management
- Office Management
- Funding monitoring and reporting
- Mentoring
- Windows
- Business Management
- Interviewing
- Crisis intervention
- CPR certification
- Housing Quality Standards Inspector Certification
Organization and multitasking
Conflict resolution
Critical thinking
MS office
Home visits and inspections
Quality assurance controls
Court mandated reporter
Ethical judgment
Empathy and compassion
Vulnerable population awareness
Certification
- HUD Housing Quality Standards Inspector, 01/01/23, Present
- Oregon Property & Casualty Producer License, 05/01/20, 05/31/30
Additional Information
Ability to work effectively within diverse groups of community members., Demonstrated excellent oral and written communication skills, including presentations., Demonstrated ability to decipher, interpret, and communicate complex information., Ability to track and effectively manage multiple cases., Ability to demonstrate strong organizational skills, and attention to detail while working under pressure with established deadlines., Demonstrated ability to analyze multiple forms of data efficiently while arriving at well supported conclusions., Successful at creation and implementation of new or revised client case plans., Demonstrated ability to remain calm and courteous while maintaining a high degree of objectivity, integrity, empathy, responsiveness, and confidentiality in crisis situations.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Skills
- Professional Support Experience
- Coordinated Entry and Crisis Intervention
- Supervising experience
- Conflict management
- Paralegal experience
Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkWork Location
On-SiteRemoteHybridWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Case Manager
Mid Willamette Valley Community Action Agency
12.2021 - 08.2023
Business Owner
Self Employed Independent Contractor
02.2015 - 03.2020
Weatherization Program Case Manager and Coordinator
Mid Willamette Valley Community Action Agency
04.2008 - 10.2012
High Risk Youth Mentor
Catholic Community Service of the Mid-Willamette Valley
10.2006 - 04.2008
Commercial and Personal Lines Account Manager
The Leavitt Group
07.2002 - 03.2006
Court Appointed Special Advocate (CASA)
CASA of Marion County, Inc.
02.2000 - 04.2006
Housing Quality Standard Certified Inspector - HUD Housing Quality Standards
Property and Casualty Producer License - Property and Casualty Insurance
Independent Insurance Agents of Oregon
Business and Technology Management Accelerated Certification - Business Management and Technology
Delta College
- HUD Housing Quality Standards Inspector, 01/01/23, Present
- Oregon Property & Casualty Producer License, 05/01/20, 05/31/30
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