KRISTEN RICHARDSON

• Developed a coastal Orange County sales territory, nurturing client relationships which resulted in 33 successful transactions with total sales volume of over $23,000,000
  
• Coordinated social media marketing campaigns, open house events and print marketing content to promote active listings and the First Team brand
  
• Advised clients on market conditions, pricing and legal requirements for property transactions
  
• Collaborated with escrow companies, lenders and home inspectors to fulfill terms and conditions of purchase
  agreements
  
• Created purchase contracts and related paperwork for property sales
  

• Process routine member account transactions including:deposits, withdrawals, loan payments, transfers, wires, Cashier Check purchases, loan and VISA advances, lobby drop and closing accounts.
• Balance cash drawer daily, process direct deposit forms, process daily mail, provide dual control to balance the cash vault.
• Cross sell products and services to members by assisting or referring the member to an appropriate representative. Participate in the sales program, contests, telemarketing and meetings. Accurately track all referrals/sales.

• Assist the pastor in pastoral care by working closely with session
  
• Serve Communion, reach out and keep in contact with members in my care
  

• Led 25 youth on two mission trips to southeast Texas to help rebuild hurricane damaged homes
  
• Raised congregational awareness of needs and contributions of youth to the church community.
  

• Launched and managed a schoolwide and community involved recycling program, raising money for school projects.
  
• Trained parent and student volunteers in recycling processes and procedures
  
• Coordinated the purchase and maintained the inventory of hospitality supplies, food and décor for PTA events
  

• Planned and implemented special events to promote camaraderie among teammates, families and community members

• Planned and executed multiple hospitality events for teachers, students and parents; coordinated parent volunteer schedules and responsibilities

• Organized volunteers to inventory and distribute spirit wear to students
  
• Managed the spirit wear ordering process with manufacturers and maintained inventory
  

• Provided exceptional customer service skills to thousands of travelers
  
• Managed customer concerns and emergency situations, demonstrating a high level of professionalism and
  critical thinking
  
• Trained customers on proper emergency procedures
  
• Resolved customer conflict situations with tact and commitment
  
• Completed critical safety inspections prior to, during and after flights
  

• Participated in Hyatt’s management training program at Hyatt Anaheim
  
• Trained on several operational aspects of hotel management
  
• Prepared to assume a managerial position with Hyatt corporation