Open To Work
Hi, I’m
Kristen Romero
McKinney,TX
Summary
Operations and implementation leader with over 10 years of experience in dental and service-based industries. Proven track record in developing and executing systems and workflows across operations, sales support, and marketing from the ground up. Expertise in implementing practical tools and processes that enhance customer engagement and operational efficiency. Strong ability to thrive in autonomous, cross-functional roles that demand sound judgment and accountability for results.
Overview
13
years of professional experience
Work History
Alpha Exteriors and ConstructionCoppell, Texas
Chief Administrative Officer
02.2023 - Current
Job overview
- Own day-to-day operations for a multi-million-dollar roofing and construction company, operating autonomously with accountability for outcomes.
- Built and implemented operational systems and workflows across sales, production, and finance to improve efficiency and communication.
- Owned company branding and visual standards across print and digital materials.
- Led end-to-end campaign execution, including planning, rollout, and execution across print and digital channels.
- Created and Implemented CRM automations (JobNimbus), improving job tracking, follow-ups, and reporting accuracy.
- Partnered with sales to align marketing materials and customer communications with revenue goals.
- Managed insurance claims workflows, coordinating with adjusters, homeowners, and subcontractors.
- Led billing and collections processes, including payment processing and balance negotiations.
- Oversee vendor relationships, including onboarding, COI compliance, and payables.
- Played a key role in scaling annual revenue from $1.2MM to $3.2MM in under three years.
- Managed customer communications to ensure timelines, warranties, and post-project care.
- Developed and coached internal support staff through hands-on training and ongoing feedback.
- Coordinated cross-functional communication to streamline project workflows.
Corbridge OrthodonticsFrisco, TX
Treatment Coordinator
08.2017 - 02.2023
Job overview
- Strengthened customer relations by educating patient on multiple treatment options.
- Created customized treatment plans for patients based on individual needs.
- Contributed to sales success, supporting operations with appointment setting and document processing.
- Handled insurance claims and processed payments for treatments rendered.
- Track record of 80-90% closure rate.
- Overcome objections.
- Advanced dental insurance and claims knowledge.
- Maintain unscheduled patient pipeline and schedule new production daily.
- Responsible for setting up financing when necessary.
- Conducted financial consultations with patient and set up payment plans.
- Available for patient's treatment, schedule, or financing related questions for the duration of their active treatment.
- Introduced and helped implement a lab case tracking system that streamlined the practice's workflow and improved operational visibility.
Austin OrthodonticsAustin, TX
Orthodontic Assistant
06.2015 - 08.2017
Job overview
- Customized orthodontic care based on patients' unique presentations, questions, and fears.
- Supported accurate orthodontic diagnoses by completing tests and x-rays.
- Supported patients during initial, ongoing, and final appointments with comforting presence and ready information about procedures.
- Recorded treatment information in patient records.
- Managed robust schedule of 60+ patients each day.
Sunny Hills Pediatric DentistryAustin, TX
Team Lead / Pediatric Dental Assistant
02.2013 - 06.2015
Job overview
- Maximized quality and productivity with thorough training and consistent monitoring of team performance.
- Coordinated smooth patient flow, setting up efficient schedules and adjusting strategies to account for dynamic loads.
- Supported dentist with expert chair-side clinical assistance.
- Managed smooth patient hand-offs between administrative and medical personnel.
- Prepared patients, sterilized and disinfected instruments, set-up instrument trays, and prepared materials.
- Readied patients and work stations for procedures, including organizing tools and supplies and answering patient questions.
Education
Austin Community CollegeAustin, TX
Continuing education - core curriculum
02.2023
Austin Dental Assistant SchoolAustin, TX
RDA
University Overview
- Obtained RDA through the state of Texas.
- Certified in nitrous oxide monitoring.
Skills
- Customer & Provider Relationship Management
- CRM Automation & Systems Design
- Operational Efficiency & Workflow Optimization
- Campaign planning, execution, and rollout
- Team Development & Coaching
- Vendor & Partner Management
- Cross-Functional Collaboration
- Sales & Revenue Support
- Patient & Provider Education
- Healthcare Workflow Coordination
- Change Management & System Adoption
- CRM & SaaS Platform Adoption
- Multi-Channel Team Communication
Work Preference
Work Type
Full TimeLocation Preference
HybridRemoteTimeline
Chief Administrative Officer
Alpha Exteriors and Construction
02.2023 - Current
Treatment Coordinator
Corbridge Orthodontics
08.2017 - 02.2023
Orthodontic Assistant
Austin Orthodontics
06.2015 - 08.2017
Team Lead / Pediatric Dental Assistant
Sunny Hills Pediatric Dentistry
02.2013 - 06.2015
Austin Community College
Continuing education - core curriculum
Austin Dental Assistant School
RDA