Kristen Royal
New Orleans,LA
Summary
Accomplished Contract Manager with extensive expertise in records and database management, demonstrated through impactful roles in healthcare and banking. Leveraging strategic planning and a keen attention to detail, successfully implemented a centralized contract system, enhancing efficiency by 30% at the City of New Orleans Mayor's Office. Known for fostering collaborative environments and driving innovative process improvements, eager to deliver forward-thinking solutions in dynamic settings.
Overview
10
10
years of professional experience
Work History
Contract Manager / Special Assistant
City of New Orleans Mayor's Office
06.2021 - Current
- Implemented a centralized contract database system, improving efficiency by 30%.
- Tracked contract lifecycles and delivered accurate status reports to senior leadership.
- Ensured compliance with City requirements by organizing and maintaining documentation.
- Prepared reports, presentations, and briefing materials for executive staff.
- Created and maintained organized filing systems for departmental records.
- Coordinated schedules, meetings, and weekly department calls.
- Served as New Staff Trainer for Constituent Services.
- Assisted in planning and logistics for mayoral events, including Mardi Gras Hospitality, Jazz Fest Hospitality, and special initiatives.
- Collaborated across departments to streamline workflows and improve service delivery.
- Supported constituent response initiatives, increasing overall responsiveness.
Medical Assistant
East Jefferson General Hospital Health
04.2018 - 06.2021
- Assisted physicians with patient examinations and procedures, ensuring optimal care delivery.
- Managed patient records using electronic health record systems to maintain accuracy and confidentiality.
- Coordinated patient appointments, reducing scheduling conflicts and enhancing clinic efficiency.
- Educated patients on treatment plans and medications, promoting adherence and understanding of health conditions.
- Collaborated with healthcare teams to develop best practices for patient care, enhancing operational workflows.
- Trained new staff in clinical protocols, improving onboarding process and team performance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Led quality assurance initiatives to improve patient satisfaction scores and overall service delivery.
Medical Assistant
LSU Health New Orleans
09.2016 - 04.2018
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Banking Assistant
Harrah's Casino And Resort
10.2015 - 08.2016
- Processed customer transactions accurately and efficiently using banking software.
- Assisted clients with account inquiries, enhancing customer satisfaction and loyalty.
- Maintained up-to-date knowledge of banking regulations and compliance requirements.
- Collaborated with team members to streamline operational workflows, improving service delivery.
Education
Bachelor of Arts - Business Administration
Western Governors University
Salt Lake City, UT, US01.2025
Associate of Applied Science - Medical Laboratory Science
Gwinnett College – Sandy Springs
GA06.
Skills
- Contract & Records Management
- Database Administration
- Executive & Administrative Support
- Process Development & Improvement
- Meeting & Event Coordination
- Documentation & Reporting
- Time Management & Attention to Detail
- Cross-Department Collaboration
- Legal compliance
Accomplishments
- Improved contract data accuracy and workflow, leading to a promotion.
- Recognized for strong organizational systems and process improvements.
Timeline
Contract Manager / Special Assistant
City of New Orleans Mayor's Office
06.2021 - Current
Medical Assistant
East Jefferson General Hospital Health
04.2018 - 06.2021
Medical Assistant
LSU Health New Orleans
09.2016 - 04.2018
Banking Assistant
Harrah's Casino And Resort
10.2015 - 08.2016
Bachelor of Arts - Business Administration
Western Governors University
Associate of Applied Science - Medical Laboratory Science
Gwinnett College – Sandy Springs
Additional information
- Accomplishments
- Improved contract data accuracy and workflow, leading to a promotion.
- Recognized for strong organizational systems and process improvements.