KRISTEN RUBINO
Palm Harbor,FL
Summary
Experienced with engaging and assisting guests in fast-paced setting. Utilizes strong interpersonal skills to ensure positive guest interactions and smooth operational flow. Knowledge of safety procedures and crowd management techniques.
Overview
13
13
years of professional experience
Work History
Sales Associate
J. Crew Factory
10.2024 - 07.2025
- Uphold company standards with visuals and organization
- Greet guests with a warm welcome upon arrival
- Assist guests and discover their needs with open ended questions
- Find and package online orders and get them processed in a timely manner
- Process and put shipment out as needed
- Help with new rollouts to make sure new product was unpacked and ready for the sales floor
- Managed customer transactions efficiently, ensuring accurate processing and exceptional service.
- Collaborated with team members to maintain organized sales floor and inventory accuracy.
Attractions Cast Member
WDW
05.2023 - 01.2025
- Sold Various tickets to guests
- Maintained safety standards for both Guest & Cast
- Safely & effectively loaded 1200 guests in theater during each show
- Facilitated guest experiences by providing engaging interactions and maintaining attraction operations.
- Ensured safety protocols were followed, enhancing guest satisfaction and operational efficiency.
- Collaborated with management to implement process improvements that streamlined operations and enhanced guest flow.
- Mentored junior cast members, fostering skill development and promoting adherence to service excellence standards.
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Collaborated with fellow cast members to ensure seamless teamwork and coordinated efforts for optimal guest satisfaction.
- Maintained a high level of personal presentation according to company standards, ensuring a professional and approachable image at all times.
Warranty Admin
Volkswagen
01.2013 - 01.2014
- Read through customer bills to determine if their service was covered under a specific warranty
- Middle man between the service advisor and customer to explain what was covered/not covered
- Occasionally would answer phones to schedule appointments if needed
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Skills
- Exceptional communication
- Performance under pressure
- Safety awareness
- Guest relations expertise
- Cash handling experience
Timeline
Sales Associate
J. Crew Factory
10.2024 - 07.2025
Attractions Cast Member
WDW
05.2023 - 01.2025
Warranty Admin
Volkswagen
01.2013 - 01.2014
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