Kristen Ruzzano
Warwick,RI
Summary
High energy, outgoing individual with a dedication to customer service relations desires a position in a fast-paced environment. Talented in creating a warm, friendly, welcoming experience to customers and team members alike. High volume customer service and cash handling background.
Overview
6
6
years of professional experience
Work History
Server
Black Oak Kitchen & Drinks
Coventry, RI
11.2023 - 02.2024
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Operated POS terminals to input orders, split bills and calculate totals.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
School
Please Refer To Education Section
09.2022 - 05.2023
Crew Member
Dunkin' Donuts
01.2022 - 06.2022
- Provided excellent customer service by greeting customers and meeting quality expectations
- Cultivated warm relationships with regular customers
- Opened the store to prepare, stock, and fill all food, beverages, products and supplies for the shift
- Followed restaurant, health, and safety standards and procedures
- Worked front counter, drive-thru and other areas
- Collaborated with team members to complete orders
Apprentice Electrician
Prostar Energy LLC.
02.2020 - 11.2021
- Organized materials and tools in to maintain clean and neat work areas.
- Worked under supervision of Journeyman Electrician to learn trade and develop electrical knowledge.
- Pulled wire through conduits and through holes in walls and floors.
- Read and interpreted drawings to provide wiring layouts for new installations
Hostess/Server
Tavern In The Square
06.2019 - 01.2020
- Warmly welcomed and acknowledged guests upon entering and thanking them as they exited
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Displayed enthusiasm and promoted excellent customer service successfully increasing referrals and walk-in business
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders
Hostess/Server
On The Border
08.2018 - 05.2019
- Greeted customers in a warm, welcoming manner
- Answered telephone in a friendly voice, responding to customer's requests/take out orders
- Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean
- Described menu items, special offerings appropriately suggested additional items
- Demonstrated awareness of liability issues by confirming legal drinking age and discontinuing service to intoxicated guests
- Trained incoming staff regarding restaurant's practices, cultures, and procedures
- Collected credit card, cash, and gift certificates payments from customers and made proper change for cash transactions
Education
Emergency Medical Services
911Programs
Warwick, RI01-2023
Electrical
Associated Builders & Contractors of Rhode Island
Pawtucket, RI2023
General Studies
Hillsborough Community College
Tampa, FL2013
Nursing Assistance
Technical College of The Lowcountry
Beaufort, SC2008
GED
Toll Gate High School
Warwick, RI2000
Skills
- Highly responsible and reliable
- Exceptional interpersonal skills
- Upbeat, outgoing, and positive
- Collaboration and Teamwork
- Works well under pressure
- Conscientious and coachable
- Extensive hospitality background
- Health department Regulation Compliant
- POS proficient
- TIPS certfied
Timeline
Server
Black Oak Kitchen & Drinks
11.2023 - 02.2024
School
Please Refer To Education Section
09.2022 - 05.2023
Crew Member
Dunkin' Donuts
01.2022 - 06.2022
Apprentice Electrician
Prostar Energy LLC.
02.2020 - 11.2021
Hostess/Server
Tavern In The Square
06.2019 - 01.2020
Hostess/Server
On The Border
08.2018 - 05.2019
Emergency Medical Services
911Programs
Electrical
Associated Builders & Contractors of Rhode Island
General Studies
Hillsborough Community College
Nursing Assistance
Technical College of The Lowcountry
GED
Toll Gate High School
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