Tyler Benitez
Houston
Summary
Dynamic professional with over three years of experience in the hospitality and retail sectors, excelling in customer service and team collaboration. Proven ability to engage with diverse clientele, ensuring satisfaction and safety while maintaining operational excellence. Bilingual in English and Spanish, facilitating effective communication in multicultural environments. Demonstrated proficiency in handling various tasks, from bar tending to sales support, showcasing strong organizational and time management skills. Committed to enhancing guest experiences and contributing positively to team objectives.
Overview
4
4
years of professional experience
Work History
Server
Plucker Wing Bar
07.2024 - 04.2025
- This was a lot more fast paced of a restaurant. During my time here, I would provide premium service to each guest that walked through the door whether it was 11 in the morning or 11 at night. I served my guests responsibly as the company pushed it and I memorized over 25 different type of sauces and their taste profiles in order to help the guest with their dining experience and any questions they might have had. I had a running duty throughout the shift that I was responsible with my other coworkers and would thoroughly communicate in order to be able to take care of it along with my tables.
Bartender/Server
Pappasito's Cantina
08.2021 - 04.2024
- Created an environment that was warm and welcoming to each individual guest that walked through the front door. Able to work at a high pace and kept up with the tempo of the restaurant in order to keep guest satisfaction at a high. Teamwork was a necessity as being overwhelmed was always a possibility so communication was imperative while also working at an efficient and high volume in order not to fall behind.
Education
Bachelor of Arts - Software Engineering
University of Houston-Downtown
Houston, TX05-2027
Skills
- Fluent in both English and Spanish
- Able to work Microsoft Powerpoint, Word with ease
- Satisfactory with Customer Service
- Catering
- Busser
- Bartending
- Serving Experience
- Restaurant Experience
- Banquet Experience
- Communication skills
- Cash register
- Basic math
- Materials handling
- Warehouse experience
- Heavy lifting
- Distribution center
- Organizational skills
- Time management
- Office experience
- Shipping & receiving
- Packaging
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
Accomplishments
Being at a restaurant like Pappasitos requires a lot in order to be successful, during my time there, I was rewarded with company wide recognition for my work with guests or with the other staff as well as selling specials and drinks that were being heavily promoted and pushed. Apart from concept awards and recognition, customer reviews both written and online were submitted with my name popping up which was a result of the hospitality they received.
LANGUAGES
Spanish
English
Timeline
Server
Plucker Wing Bar
07.2024 - 04.2025
Bartender/Server
Pappasito's Cantina
08.2021 - 04.2024
Bachelor of Arts - Software Engineering
University of Houston-Downtown
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