Kristen Salerno

Work History

Animal Control Officer

Town Of Winchendon Police Department

01.2024 - 06.2024

Facilitated positive outcomes in difficult situations by using conflict resolution skills when interacting with agitated or uncooperative individuals during field operations.
Enhanced public safety by responding to and investigating reports of animal abuse, neglect, and nuisance complaints.
Maximized efficiency in operations by maintaining up-to-date knowledge of state and local regulations related to animal control practices.
Collaborated with local law enforcement agencies to enforce animal control ordinances and handle dangerous or aggressive animals.
Wrote reports of activities and maintained files of impoundments and dispositions of animals.
Handled emergency situations calmly and effectively, employing appropriate restraint techniques for various species while prioritizing public safety.
Conducted thorough investigations into cases of suspected animal cruelty or neglect, gathering evidence to support legal action when necessary.
Developed strong working relationships with veterinarians, rescue organizations, and other stakeholders within the community for improved collaboration on shared goals.

Customer Support Specialist

MacMannis Florist And Greenhouse

06.2023 - 03.2024

Developed strong relationships with clients, resulting in repeat business and positive feedback.
Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
Responded to customer calls and emails to answer questions about products and services.
Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.

Emergency Dispatcher

Woods Ambulance

07.2024 - 08.2025

Improved response times by prioritizing and efficiently managing emergency calls.
Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
Participated in ongoing professional development opportunities to stay current on best practices in emergency communications and technology advancements.

Senior Animal Control Officer

City Of Gardner Police Department

05.2014 - 09.2022

Demonstrated adaptability in addressing unique challenges related to specific animal species or situations, applying problem-solving skills to reach successful resolutions.
Led a team of Animal Control Officers, ensuring efficient operations and high-quality service delivery.
Increased public safety by enforcing animal control laws and regulations.
Improved response times by streamlining Animal Control processes and enhancing communication between officers.
Effectively managed stressful situations, maintaining a calm demeanor while providing crucial support animal owners.
Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
Operated telephone and radio equipment
Promoted a professional work environment by adhering to strict confidentiality policies and maintaining sensitive information securely.
Enhanced public safety by responding to and investigating reports of animal abuse, neglect, and nuisance complaints.
Facilitated positive outcomes in difficult situations by using conflict resolution skills when interacting with agitated or uncooperative individuals during field operations.
Captured domestic and wild animals.
Investigated and gathered information regarding animal-related complaints.
Managed accurate record-keeping systems for all impounded animals, ensuring timely updates and smooth communication with other departments.

Emergency Room Secretary

Heywood Hospital

10.2005 - 05.2014

Expedited emergency room operations by managing a high volume of phone calls, coordinating transport services, and scheduling diagnostic tests.
Enhanced communication between medical professionals by accurately transcribing physician orders and maintaining updated patient records.
Facilitated prompt response to critical situations through efficient coordination of Code Blue alerts and rapid notification of appropriate personnel.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Preserved order in high-pressure environments by quickly assessing situations and applying appropriate protocols for resolution.
Maintained strict confidentiality of sensitive information, upholding ethical standards and legal regulations throughout all aspects of employment.
Cultivated a positive work environment through open communication channels with supervisors and peers regarding potential areas for improvement within the operation center.
Strengthened operational readiness by participating in regular training sessions, updating skills as necessary to meet evolving standards.
Reduced caller distress by remaining calm, professional, and empathetic during crisis situations.
Demonstrated adaptability when faced with unexpected challenges or rapidly changing situations throughout daily operations.
Supportive presence for distraught callers, incorporating active listening techniques to gather vital information despite emotional barriers.
Assisted callers in emergency situations with appropriate information and support.
Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.

Summary

Overview

Work History

Animal Control Officer

Customer Support Specialist

Emergency Dispatcher

Senior Animal Control Officer

Emergency Room Secretary

Education

High School Diploma -

Animal Control Officer Certification - Animal Control And Animal Welfare Laws

Skills

Certification

Work Type

Work Location

Timeline

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