Hi, I’m
Reginald Scarlett
Liberty Hill,TX
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with an organized nature and sound judgment focused on maximizing team efficiency.
Overview
20
years of professional experience
Work History
Men's Wearhouse
Store Operations Manager
09.2023 - Current
Job overview
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage, and drive-off.
- Increased sales with effective staff training and development programs, ensuring excellent customer service.
- Assisted in recruiting, hiring, and training of team members.
- Upheld and communicated store programs and standards to employees for optimal quality, safety, and cleanliness.
- Completed point-of-sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Actively sought feedback from employees and customers to identify areas for improvement, implementing changes as needed.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory levels for optimal product availability, minimizing stockouts and overstock situations.
- Increased sales by 7.8% with special displays and promotions.
Spic N Span Cleaning
Maintenance
03.2017 - 08.2023
Job overview
- Specialize in cleaning and maintenance of commercial and residential buildings.
- Negotiated favorable contracts with external service providers, ensuring high-quality services at competitive rates.
- Promoted a safe working environment by enforcing proper use of personal protective equipment and adherence to safety guidelines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Streamlined work order processes for quicker response times, resulting in increased productivity and reduced costs.
- Promoted a culture of continuous improvement within the maintenance team by encouraging open communication, problem-solving initiatives, and employee engagement activities.
Dillard's
Assistant Sales Manager
11.2021 - 07.2023
Job overview
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
- Assisted in driving sales through effective merchandising strategies and techniques.
- Improved employee morale through regular communication of expectations, goals, and performance feedback.
- Maintained high levels of organization in store by directing customers and replenishing merchandise.
- Upheld consistent presentation standards to advantageously use visual merchandising and increase sales.
- Maintained a clean, welcoming store environment to enhance customer experience and encourage repeat business.
- Streamlined inventory management processes, resulting in a more organized stock room and easier product location for staff.
- Created employee work schedules for optimum coverage and labor cost control.
Modern man
Sales Consultant
10.2015 - 09.2016
Job overview
- Participated in physical inventory counts, contacted customers to follow up on purchases, placed orders for new merchandise, informed customers about new promotions and upcoming events
- Learned, referenced, and applied product knowledge information
- Designed displays to make the store experience interactive, engaging, and reassuring
- Developed and implemented sales strategies to increase profits.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Created and maintained an organized database to develop and promote a visually appealing environment
- Communicated with vendors regarding backorder availability future inventory and special order products.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
Scarlett's Apparel
Sales
03.2011 - 12.2014
Job overview
- Participated in physical inventory counts
- Contacted customers to follow up on purchases, suggest new merchandise and inform them about new promotions and upcoming events
- Learned referenced and applied product knowledge information
- Designed displays to make the store experience interactive engaging and reassuring
- Created and maintained an organized database to develop and promote visually appealing environment
- Communicated with vendors regarding backorder availability, future inventory, and special orders.
- Identified issues, analyzed information and provided solutions to problems.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Excellent communication skills, both verbal and written.
The Hub
Sales Representative/Store Manager
08.2004 - 12.2010
Job overview
- Politely assisted customers in person and via telephone
- Communicated with vendors regarding backorder availability, future inventory and special orders
- Greeted customers entering the store and communicated with each customer to find out their needs
- Addressed customers inquiries solved problems and provided new product information
- Earned management trust by serving as key holder
- Provided an elevated customer experience to generate a loyal clientele.
Furniture Outlet
Delivery
07.2007 - 03.2009
Job overview
- Greeted recipients, delivered packages, and parcels, and acquired proper signatures for all deliveries.
- Escalated issues to supervisor for immediate remediation.
- Assisted in loading and unloading of packages, ensuring proper handling of fragile items.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Maintained an upbeat, positive attitude in a busy, customer-focused environment.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Education
Waco High School, Waco, TX
High School Diploma
05.2003
Skills
- Strong client relations
- Multi-line phone talent
- Proficient in cash management
- MS Windows proficient
- Staff Scheduling
- Opening and closing procedures
- Strategic thinker
- Sales Strategies
- Teamwork and Collaboration
Timeline
Store Operations Manager
Men's Wearhouse
09.2023 - Current
Assistant Sales Manager
Dillard's
11.2021 - 07.2023
Maintenance
Spic N Span Cleaning
03.2017 - 08.2023
Sales Consultant
Modern man
10.2015 - 09.2016
Sales
Scarlett's Apparel
03.2011 - 12.2014
Delivery
Furniture Outlet
07.2007 - 03.2009
Sales Representative/Store Manager
The Hub
08.2004 - 12.2010
Waco High School
High School Diploma
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