Michael Hogsett II
Rialto,CA
Summary
Accomplished store manager specializing in team development and sales expertise. Successfully onboarded and motivated new teams, resulting in significant sales growth and exceptional customer service standards. Ready to leverage skills in strategy development and conflict resolution to drive impactful results.
Overview
7
7
years of professional experience
Work History
Store Manager
Men's Wearhouse
Palm Desert, California
02.2025 - Current
- Managed and led a high-performing team of 12 to 15 sales associates and key holders, strategically focusing on performance coaching, training, and professional development.
- Drove an 11% increase in year-over-year sales performance by successfully on-boarding, training, and motivating an entirely new crew, significantly surpassing revenue goals.
- Achieved the highest customer service satisfaction rating among all Men's Wearhouse locations during the third quarter, demonstrating a commitment to exceptional service standards.
Store Lead
Men's Wearhouse
Rancho Cucamonga, California
10.2022 - 01.2025
- Directed and oversaw all Rental Suit Operations, including comprehensive sales data analysis, auditing sizes, scheduling wedding appointments, and new associate training.
- Maintained the integrity of the tailor shop, efficiently optimized workloads for three tailors and managed the flow of tailored merchandise.
- Executed quarterly floor sets sent by corporate to consistently enhance the customer shopping experience.
Sales Associate
Mathis Brothers
Ontario , CA
03.2021 - 10.2022
- Served as the primary customer contact, coordinating effectively with various departments to promptly meet customer needs.
- Consistently achieved aggressive monthly sales goals by successfully promoting and selling merchandise, prioritizing customer satisfaction.
- Maintained current knowledge of furniture trends, policies, and operations to deliver expert-level customer service.
Sales and Service Coordinator
Lake Terrace Convention Center
Hattiesburg, Mississippi
01.2019 - 12.2019
- Solicited event space to a diverse array of companies and associations nationwide.
- Formulated proposals and lease agreements for prospective companies seeking event services.
- Prepared detailed event documents that entailed distinct instructions for various internal departments.
- Collaborated with Set-up, Audio Visual, Catering, Housekeeping, and Facility Services to ensure the success of each event.
Education
Master of Arts - Counseling Ministry
California Baptist University
Riverside, CA04-2023
Bachelor of Science - Business Administration
The University of Southern Mississippi
Hattiesburg, MS05-2017
Skills
- Team leadership
- Sales analysis
- Customer satisfaction
- Visual merchandising
- Inventory management
- Customer relationship management
- Sales forecasting
- Conflict resolution
- Strategy development
- Recruitment and hiring
- Customer service
- Team development
- Sales expertise
- Hospitality and accommodation
Timeline
Store Manager
Men's Wearhouse
02.2025 - Current
Store Lead
Men's Wearhouse
10.2022 - 01.2025
Sales Associate
Mathis Brothers
03.2021 - 10.2022
Sales and Service Coordinator
Lake Terrace Convention Center
01.2019 - 12.2019
Master of Arts - Counseling Ministry
California Baptist University
Bachelor of Science - Business Administration
The University of Southern Mississippi