Kristen Serrato
Compton,California
Summary
Dynamic sales associate with a proven track record at URBN, excelling in customer service and cash handling. Recognized for enhancing store performance through teamwork and effective problem-solving. Adept at managing inventory and ensuring a positive shopping experience, consistently meeting sales goals while maintaining a welcoming environment.
Overview
4
4
years of professional experience
Work History
Sales Associate
URBN
03.2023 - Current
- Assisted customers with product selection, ensuring a positive shopping experience.
- Managed inventory levels, restocking items to maintain product availability.
- Operated point-of-sale systems efficiently, processing transactions and handling customer inquiries.
- Collaborated with team members to achieve daily sales goals and enhance store performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Adapted quickly to changing sales trends, demonstrating flexibility in a fast-paced environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Food Service Worker
Walt Disney World Company
09.2021 - 07.2022
- Assisted in food preparation and assembly, ensuring adherence to health and safety standards.
- Maintained cleanliness of dining areas, contributing to a welcoming environment for customers.
- Operated kitchen equipment efficiently, learning proper techniques for food handling.
- Supported team members during peak service hours, enhancing overall workflow and customer satisfaction.
- Followed instructions for meal plating and presentation, upholding quality standards set by supervisors.
- Engaged with customers to provide information about menu items and address dietary needs.
- Participated in training sessions on safety protocols and food hygiene practices for new employees.
- Collaborated with staff to restock supplies promptly, minimizing disruptions during service periods.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
Business Management
Santa Monica College
Santa Monica, CASkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Problem-solving
- Excellent people skills
- Multi-tasking strength
- Goal oriented
- Exceptional customer service
- Outgoing personality
- Cash handling
- Money handling
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Store opening and closing
- Sales expertise
- Product sales
- Customer needs assessment
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
URBN
03.2023 - Current
Food Service Worker
Walt Disney World Company
09.2021 - 07.2022
Business Management
Santa Monica College
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