Rachael Knoblauch
Hopkins,MN
Summary
Accomplished Assistant Department Manager focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
7
7
years of professional experience
Work History
Assistant Department Manager
URBN
11.2022 - Current
- Achieved results by working with staff to meet established targets.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Mentored new sales associates to contribute to store's positive culture.
- Evaluated customer needs and feedback to drive product and service improvements.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Retail Keyholder
URBN
07.2022 - 11.2022
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Successfully drove new product lines to increase annual profits
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Balanced cash registers at end of shift and filled out necessary reports.
- Opened and closed store at proper times for reliable services.
Customer Associate
URBN
08.2021 - 07.2022
- Monitored customer service performance to enforce quality and accuracy standards.
- Assisted with price verifications and implemented adjustments for discounts or promotions.
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
Cashier
Northern Tool + Equipment
09.2018 - 10.2019
- Responded promptly to requests for assistance, spills and customer inquiries.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Biology
North Dakota State University
Fargo, NDHigh School Diploma -
Minnetonka Senior High School
Minnetonka, MN06.2020
Skills
- Goals and Performance
- Maximizing Profitability
- Till Counting
- Customer Service
- Team Leadership
- Sales Expertise
- Staff Training
- Time Management
Timeline
Assistant Department Manager
URBN
11.2022 - Current
Retail Keyholder
URBN
07.2022 - 11.2022
Customer Associate
URBN
08.2021 - 07.2022
Cashier
Northern Tool + Equipment
09.2018 - 10.2019
Biology
North Dakota State University
High School Diploma -
Minnetonka Senior High School
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