KRISTEN STEINGRUBER
Roseville,CA
Summary
Dedicated hospitality professional with experience in high-volume restaurant environments and a strong foundation in customer service and team leadership. Expert in building rapport, managing multiple priorities, and fostering a welcoming atmosphere for guests. Prepared to contribute energy and a service-oriented approach to a Server or Bartender role.
Overview
17
17
years of professional experience
Work History
Programs Director
Granite Arch Climbing Center
Rancho Cordova, CA
07.2024 - Current
- Recruited, trained, scheduled, and supervised 18+ employees to ensure effective daily program operations.
- Managed staff schedules and coverage to maintain smooth daily program operations at Granite Arch.
- Trained staff on belay checks, equipment use, and customer service standards.
- Reviewed customer needs and suggested services to enhance customer satisfaction and strengthen relationships.
Office and Sales Manager
Air Applied Mulch Services
, California
10.2020 - 01.2022
- Coordinated customer communication, tailored service recommendations, and managed accounts to ensure seamless completion.
- Handled sales inquiries regarding mulch installation and application services. for mulch installation and application services.
- Prepared service quotes for residential and commercial customers.
Sales Manager
24 Hour Fitness
San Marcos, CA
08.2011 - 07.2013
- Engaged in daily outreach efforts to promote services and identify new sales opportunities. Generate and follow up on sales leads.
- Cultivated customer relationships through needs-based sales, facility tours, referrals, and proactive follow-up to enhance customer loyalty.
- Supported staff with service recommendations, customer concerns, and retention efforts.
- Tracked leads in systems and kept customer records updated.
Server
BJ's Restaurant & Brewhouse
Escondido, CA
01.2010 - 01.2012
- Assisted guests in high-volume restaurant and brewery, ensuring timely service during peak hours.
- Established rapport with guests and addressed diverse service needs effectively during busy shifts.
- Coordinated with kitchen and bar staff to align order timing, enhancing overall service flow.
- Communicated with guests and coworkers to handle requests and keep service moving.
- Greeted guests and presented menu and craft beer suggestions.
- Entered food and drink orders using POS system and processed payments accurately.
Server
Mrs. Taco
Vista, CA
01.2013
- Provided friendly restaurant service while managing a high volume of guests each night.
- Balanced guest requests and service priorities, ensuring attentive and welcoming dining experience.
- Collaborated with restaurant teammates to ensure timely service and effectively address guest needs.
Education
AS-T - Business Administration
Sierra College
Rocklin, CA01-2025
Bachelor of Science - Business Management and Data Analytics coursework
Pepperdine University
Malibu, CA10-2026
Skills
- Program management
- Program development
- Staff training
- Customer relationship management
- Sales retention
- Service resolution
- Customer service
- Effective communication
- Problem-solving
- Problem-solving aptitude
- Effective communication
- Effective communication
Personal Information
Title: SERVER / BARTENDER
Timeline
Programs Director
Granite Arch Climbing Center
07.2024 - Current
Office and Sales Manager
Air Applied Mulch Services
10.2020 - 01.2022
Server
Mrs. Taco
01.2013
Sales Manager
24 Hour Fitness
08.2011 - 07.2013
Server
BJ's Restaurant & Brewhouse
01.2010 - 01.2012
AS-T - Business Administration
Sierra College
Bachelor of Science - Business Management and Data Analytics coursework
Pepperdine University