Kristen Stone
Josh Whitley, State Farm
Lumberton,NC
32
years of professional experience
Experienced professional with a strong background in customer service, issue resolution, and attention to detail. Skilled in managing account changes, explaining options clearly, and maintaining accurate records.
Work History
Insurance Account Representative
3 Years 2 Months- Processed auto, home, and life insurance quotes while matching coverage to client needs.
- Explained policy options, endorsements, and coverage requirements in clear, professional conversations.
- Resolved account issues by reviewing policy details, payment history, and claim documentation.
- Maintained organized client records in agency systems to support accurate follow-up and servicing.
Principal
9 Years- Evaluated teacher performance and provided coaching to improve classroom instruction.
- Analyzed assessment data to guide intervention strategies and academic support plans.
- Led instructional programs aligned with charter school goals and state academic standards.
- Managed campus operations, including schedules, policies, and daily school procedures.
- Strengthened behavior systems to support safe, orderly, student-centered learning environments.
- Collaborated with staff and families to address student needs and improve engagement.
- Monitored curriculum implementation and ensured consistency across grade-level teams.
- Oversaw compliance requirements, documentation, and reporting for school accountability.
- Managed budgets and resources efficiently to ensure optimal allocation of funds for school programs and initiatives.
- Trained teachers on effective teaching techniques, classroom management strategies, and behavior modification.
- Led school improvement efforts by setting clear expectations for staff performance and providing regular feedback on progress toward goals.
Assistant Principal and Principal
5 Years 11 Months- Fostered a positive learning environment by promoting open communication among staff, students, and parents.
- Cultivated positive relationships between community members, school students, and teachers.
- Performed classroom evaluations to assess teacher strategies and effectiveness.
- Built strong connections with community members, students, and teachers through regular engagement. between community members, school students, and teachers.
Teacher
13 Years 11 Months- Designed standards-aligned lessons to meet diverse student learning needs and classroom goals.
- Differentiated instruction for varying skill levels, learning styles, and academic accommodations.
- Assessed student progress through formative and summative data to guide instruction.
- Managed classroom behavior using consistent expectations, routines, and positive reinforcement strategies.
Education
Master of Science - Education Administration
Skills
Policy management
Client record management
Customer service
Problem-solving
Analytical problem-solving
Attention to detail
Organizational skills
Multitasking
Decision-making
Teamwork and collaboration
Interpersonal skills
Goal-oriented mindset
Timeline
Insurance Account Representative
Josh Whitley, State Farm
08.2023 - CurrentRead More
Principal
Southeastern Academy Charter School
07.2014 - 07.2023Read More
Assistant Principal and Principal
Public Schools of Robeson County
07.2008 - 06.2014Read More
Teacher
PSRC, Buncombe County Schools & Charlotte Mecklenburg Schools
07.1994 - 06.2008Read More
University of North Carolina At Pembroke
Master of Science from Education Administration
Read More