KRISTEN STRONG
Centris Federal Credit Union
North Platte,USA
7
years of professional experience
A highly organized individual with engaging ways to grow customer base and maximize sales with short and long term goals. Authorized to work in the US for any employer
Work History
Teller 2
1 Year 8 Months- Assisted members with account inquiries, providing exceptional customer service and fostering positive relationships.
- Processed member transactions efficiently, ensuring accuracy and compliance with credit union policies.
- Conducted cash handling and balancing of cash drawers daily, maintaining integrity and accountability in financial operations.
- Trained new tellers on operational procedures and customer interaction protocols, enhancing team performance.
- Identified opportunities for process improvements, streamlining workflows to enhance service delivery times.
- Resolved member issues promptly, employing problem-solving skills to ensure high satisfaction levels among clients.
- Collaborated with management to implement new services that increased member engagement and retention rates.
Customer Service Representative
6 Months- Delivered unique customer experience that enhanced client financial wellbeing and fostered company loyalty
- Processed diverse customer interactions, identified banking opportunities, and made tailored recommendations
- Ensure teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner
- Identified and reported suspicious activities in compliance with bank policies, maintaining detailed records to ensure security
Store Specialist
3 Years 8 Months- Built client accounts tailored to their needs and aligned with company services.
- Ability to explain company’s policy and procedures to customers in an engaging way.
- Assist store manager in cash management trainings and other administrative duties.
- Provided solutions to on-site managers regarding store-related challenges.
- Shared knowledge of computer systems and company offerings with clients and colleagues.
Dept. Manager of Automotive
8 Months- Answered customer questions to enhance product knowledge and drive sales.
- Maintained sales floor with strategic product placements and arrangements to optimize customer experience.
- Assist in cash office duties including handling and counting large sums of money for accuracy in accounting.
- Communicated and collaborated with corporate officials to align store operations with corporate goals.
Education
Diploma - General Studies
Skills
Banking applications
Cash management
Financial technology
Service management
Microsoft applications
Sales
Exceptional customer service
Timeline
Teller 2
Centris Federal Credit Union
12.2024 - CurrentRead More
Customer Service Representative
CorTrust Bank
04.2024 - 10.2024Read More
Store Specialist
Spectrum
07.2020 - 03.2024Read More
Dept. Manager of Automotive
Bomgaars
08.2019 - 04.2020Read More
North Platte High School
Diploma from General Studies
Read More