Kristen Swanson
Riverside,CA
Summary
Dynamic, client-focused professional with extensive experience in managing client interactions and coordinating projects. Recognized for consistently achieving high levels of client satisfaction through exceptional communication skills and adept problem resolution. Thrives in collaborative team environments, demonstrating adaptability to changing needs while driving collective success aligned with organizational goals. Committed to fostering strong relationships and delivering results that enhance the overall client experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Client Coordinator & Administrative Support
Aesthetic Clinics (NakedMD, Botox Spot, Rise Esthetics)
Riverside, CA
01.2023 - Current
- Achieved seamless client onboarding by effectively guiding clients through service offerings and addressing their questions. Enhanced operational efficiency by maintaining accurate client records and appointment documentation. Resolved client inquiries through proactive communication across phone, email, and in-person interactions. Streamlined appointment coordination and task prioritization to ensure high-quality service delivery. Collaborated with internal teams to support daily operations and improve overall client satisfaction.
Mortgage Loan Processor
Paradyme
Riverside, CA
05.2022 - 01.2023
- Managed loan files from application through processing, ensuring all documentation was accurate, complete, and compliant with company standards. Communicated with clients and internal teams to provide timely updates, resolve outstanding conditions, and support a smooth processing workflow. Maintained organization across a high volume of files while meeting strict deadlines in a fast-paced, detail-driven environment. Identified and resolved documentation and client-related issues by coordinating with cross-functional teams, demonstrating strong problem-solving, accuracy, and time management skills.
Office Manager
Anytime Blinds & Shutters
Riverside, CA
10.2014 - 12.2020
- Oversaw daily office operations, managing scheduling, client communication, and administrative coordination to support efficient business operations. Maintained accurate financial records, vendor relationships, and documentation while ensuring organization across all activities. Provided customer support via phone and email, resolving inquiries and ensuring a consistent, professional client experience. Coordinated across internal and external teams to support workflow, resolve issues, and improve overall operational efficiency. Streamlined processes to enhance organization, communication, and day-to-day business performance.
Education
High School Diploma - Esthetics
Amy Beauty School
Corona10-2023
600 Hours of Completed Esthetic School - Esthetics
Amy Beauty School
Corona10-2023
Skills
- Customer service and client communication
- Scheduling, coordination, and workflow management
- Data entry, documentation, and record keeping
- Email and phone communication
- Calendar management and appointment scheduling
- Multi-system navigation including client scheduling and management platforms
- Microsoft Office (Word, Outlook, Excel)
- File management and document organization
- Order processing and tracking
- Client follow-up and service coordination
- Problem-solving and issue resolution
- Cross-functional communication and workflow support
Certification
- Licensed Esthetician- November 2023-Current
Highlights
- High-volume customer service and client communication across phone, email, and digital platforms
- Strong organizational skills with experience managing scheduling, coordination, and workflow processes
- Ability to handle multiple priorities while maintaining accuracy and meeting deadlines
- Experience resolving client issues and providing timely, effective solutions
- Skilled in data entry, documentation, and maintaining accurate client records
- Proven ability to work independently while managing responsibilities in fast-paced environments
- Strong attention to detail with a focus on accuracy and process consistency
- Experience supporting day-to-day operations by coordinating scheduling, communication, and workflow processes
- Cross-functional communication with internal teams to support service delivery and client needs
Timeline
Client Coordinator & Administrative Support
Aesthetic Clinics (NakedMD, Botox Spot, Rise Esthetics)
01.2023 - Current
Mortgage Loan Processor
Paradyme
05.2022 - 01.2023
Office Manager
Anytime Blinds & Shutters
10.2014 - 12.2020
High School Diploma - Esthetics
Amy Beauty School
600 Hours of Completed Esthetic School - Esthetics
Amy Beauty School