Kristen Tate
Windsor,CO
Summary
Dynamic sales and customer support manager with a proven track record at FCT Recovery, excelling in contract negotiations and customer retention strategies. Adept at coaching teams and leveraging CRM software to enhance performance, resulting in long-term partnerships and increased customer loyalty. Committed to delivering exceptional service and fostering strong client relationships.
Overview
25
25
years of professional experience
Work History
Manager, Sales and Customer Support
FCT Recovery
Greeley, CO
03.2018 - 10.2023
- Negotiated contracts with key accounts, securing long-term partnerships beneficial to both parties.
- Improved customer retention rates by creating loyalty programs that incentivized repeat business.
- Managed a diverse team of sales representatives, ensuring optimal performance through coaching and feedback.
Sales Associate
FCT Recovery
Greeley, CO
02.2008 - 03.2018
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed me accounts and saw to their needs and requests
Banking Specialist
First National Bank
Fort Collins, CO
06.1998 - 09.2001
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
- Maintained excellent client relations, resulting in increased referrals and repeat business.
- Increased customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.
- Presented products and services to customers using in-depth knowledge to answer questions.
Education
Marketing
Colorado State University
Fort Collins, CO05.2004
Skills
- Sales presentations
- Coaching and mentoring
- Sales strategy development
- CRM software expertise
- Customer retention strategies
- Sales pipeline management
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
Timeline
Manager, Sales and Customer Support
FCT Recovery
03.2018 - 10.2023
Sales Associate
FCT Recovery
02.2008 - 03.2018
Banking Specialist
First National Bank
06.1998 - 09.2001
Marketing
Colorado State University