Kristen Turpen
Charles City,IA
Summary
Experienced with content editing and management, ensuring consistent quality and accuracy. Utilizes deep understanding of language mechanics and editorial workflows to enhance content. Track record of effective collaboration and adaptability, meeting evolving editorial needs. Very familiar with CME needs and project management.
Overview
10
10
years of professional experience
Work History
Editor
PharmCon
06.2020 - Current
- Provided simultaneous thorough editorial content reviews to ensure content was accurate, professional, and in compliance with accreditation.
- Managed ongoing scheduling of live events to ensure consistent course offerings of 9-21 live classes a week for freeCE members.
- Managed development and organization of educational expert materials to ensure content is delivered on time, is accurate, and is readily accessible in case of audit or update.
- Oversaw transition of all course content from legacy website to new platform.
- Created and implemented organization process to manage course development timelines internally and prevent late delivery of materials.
Event Relations Manager
PharmCon
07.2019 - 06.2020
- Managed materials for ACPE-accredited conferences and events to ensure they were compliant with ACPE requirements and readily accessible to participants.
- Assisted educational experts with development and delivery of educational materials.
- Assisted vendors with needs at on-location ACPE-accredited educational events.
- Collaborated with educational partners to provide joint-accredited learning events for pharmacist, nurses, and pharmacy technicians.
Customer Experience Specialist
PharmCon
05.2015 - 06.2019
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
Education
Bachelor of Arts - English Writing
Eureka College
Eureka, IL05-2016
Skills
- Editing and proofreading
- Critical thinking
- Attention to detail
- Content planning
- Teamwork and collaboration
- Problem-solving
Accomplishments
- Achieved improved scheduling process by introducing Calendly for scheduling of live course airings.
- Used Monday.com to develop a thorough task-management process.
- Created and implemented moderator guidelines to standardize customer pre-hour experience and boost membership experience and renewals.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Editor
PharmCon
06.2020 - Current
Event Relations Manager
PharmCon
07.2019 - 06.2020
Customer Experience Specialist
PharmCon
05.2015 - 06.2019
Bachelor of Arts - English Writing
Eureka College
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