Kristen Van Dyke
Napa,CA
Overview
18
18
years of professional experience
Work History
Mixologist
Culinary Institute Of America
Napa, CA
11.2022 - Current
- Prepared classic, modern and unique cocktails for each customer.
- Maintained quality of garnishes, juices and other perishables by preparing new stock daily.
Food Runner/Barback
AVOW
Napa, CA
09.2022 - Current
- Maintained speed of service for food orders while minimizing errors and complaints.
- Cleared tables immediately after guests left in preparation for next party.
- Cultivated warm relationships with regular customers.
- Collaborated with bar staff to complete alcoholic beverage orders for guests in dining areas.
- Assisted servers with table settings and beverage refills to support high-volume shifts.
- Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
- Delivered correct food items to tables according to order documentation.
- Answered questions from restaurant patrons regarding menu items.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Store Manager
Peet's Coffee
Napa, CA
07.2018 - 08.2022
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Executes excellent sales floor merchandising and selling.
Assistant Store Manager
Peet's
Napa, CA
01.2016 - 07.2018
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Shift Leader
Peets
Napa, CA
01.2007 - 01.2016
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Barista
Peets
Napa, CA
03.2005 - 01.2007
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Education
High School Diploma -
Valley Oak
Napa, CA06.2004
ABC Bartending School
Sacramento, CATimeline
Mixologist
Culinary Institute Of America
11.2022 - Current
Food Runner/Barback
AVOW
09.2022 - Current
Store Manager
Peet's Coffee
07.2018 - 08.2022
Assistant Store Manager
Peet's
01.2016 - 07.2018
Shift Leader
Peets
01.2007 - 01.2016
Barista
Peets
03.2005 - 01.2007
High School Diploma -
Valley Oak
ABC Bartending School