KRISTEN WALLACE
Administrative & Office Support Professional
Houston,TX
Summary
Results-oriented professional with 10 years of expertise in client services, staffing, and administrative support. Proven ability to cultivate strong client relationships and coordinate complex schedules to enhance satisfaction and operational efficiency. Strong problem-solving skills and adept at managing multiple priorities in dynamic environments. Recognized for exceptional communication and attention to detail, consistently exceeding expectations.
Overview
9
9
years of professional experience
2
2
Certifications
1
1
Language
Work History
Employment Specialist
Express Employment Professionals
01.2025 - 10.2025
- Solely manage the full recruitment cycle for multiple industries, including sourcing, interviewing, onboarding, and placing candidates, ensuring the best fit for both clients and associates
- Build and maintain strong client relationships while providing tailored workforce solutions, resolving workplace issues, and supporting associate retention and performance
- Market Most Placeable Candidates (MPCs) to companies and track all associate and placement data using CRM software (Q4), ensuring accurate reporting and streamlined communication
- Oversee compliance, payroll processes, and daily assignment coordination to guarantee smooth operations and exceptional client service
- Drive business development and growth by identifying opportunities, expanding client partnerships, and consistently exceeding placement and performance goals through proactive sourcing and strategic planning
Client Services Consultant
Life is Maid
01.2019 - 12.2024
- Managed client accounts, responding to inquiries and resolving issues to ensure exceptional customer satisfaction
- Conducted in-home walkthroughs and estimates for cleaning jobs, providing accurate pricing and service recommendations
- Coordinated and scheduled all current and future projects, cleanings, and estimates to ensure timely and efficient service delivery
- Assisted in onboarding and training new staff, ensuring adherence to company standards and quality service
- Developed strong client relationships, contributing to customer retention, repeat business, and positive referrals
Billing Specialist
Inspire Management
01.2017 - 01.2019
- Managed client billing accounts, preparing and issuing invoices accurately and on time
- Processed payments and maintained detailed records to ensure accurate financial tracking
- Responded to client billing inquiries and resolved discrepancies to ensure satisfaction
- Collaborated with internal teams to reconcile accounts and support smooth financial operations
- Generated reports to track billing activity and assist management with financial oversight
Education
High school diploma - undefined
05.2009
Skills
Office coordination and administration
Client relations and customer service
Scheduling and calendar management
Data entry and record management
Microsoft Office Suite proficiency
CRM software expertise
Workflow optimization strategies
Certification
Standard CPR / AED December 2025
Additional Information
- Power Train X - Employment Specialist Certification April 2025
- Http://linkedin.com/in/kristen-wallace-779836294
Timeline
Employment Specialist - Express Employment Professionals
01.2025 - 10.2025
Client Services Consultant - Life is Maid
01.2019 - 12.2024
Billing Specialist - Inspire Management
01.2017 - 01.2019
Naaman Forest High School - High school diploma,