KRISTEN WALLACE
Round Rock,Texas
Summary
Administrative professional with 11+ years of experience supporting government and legal operations, including prior service with the Texas Rangers Division at the Texas Department of Public Safety. Experienced in handling confidential information, preparing reports, and supporting leadership in fast-paced environments where accuracy is critical. Strong background in records management, court-related processes, and high-volume administrative support.
Overview
29
29
years of professional experience
Work History
Client Services
MVBA
Round Rock, TX
03.2024 - Current
- Perform all administrative, skip-tracing, and client support functions from prior roles, with expanded responsibility
- Support daily operations for court and government clients in a high-volume environment
- Maintain records for accuracy and compliance - Assist with court-related processes
- Collaborate with cross-functional teams to address client inquiries and resolve issues promptly
- Conducted regular audits of client files to ensure adherence to compliance standards and accuracy.
Administrative Assistant
MVBA
Round Rock, TX
01.2023 - Current
- Performed full scope of skip-tracing duties in addition to administrative and client service responsibilities
- Manage correspondence and records - Maintain internal systems and review account accuracy - Support leadership and projects
Skip Tracer (Part-Time)
MVBA
Round Rock, TX
09.2016 - 01.2023
- Researched and verified account information - Maintained accurate records
- Identified and tracked high-priority accounts using specialized skip tracing databases and tools
- Proactively monitored accounts and addressed various issues
- Utilized specialized software to locate and verify hard-to-find individuals, enhancing recovery efforts.
Household Manager
N/A
Round Rock, TX
06.2007 - 09.2016
- Managed household operations including budgeting, scheduling and logistics for a family of five
Executive Assistant
Texas Department of Public Safety - Texas Rangers Division
Austin, TX - HQ
06.2004 - 05.2007
- Supported Chief and Assistant Chief with administrative operations
- Assisted in preparing monthly Commission Reports - using statewide data
- Answered high volume of phone calls and email inquiries
- Implemented system to streamline expunction process
- Handled sensitive law enforcement information with discretion and tact
Clerk V
Texas Department of Public Safety - Texas Rangers Division
Austin, TX - HQ
10.2003 - 06.2004
- Prepared reports and maintained records - Assisted with Open Records requests
- Regularly inputting and updating sensitive information into departmental databases, ensuring data integrity and compliance with state regulations
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment
Secretary IV
Texas Department of Public Safety - Fleet Operations
Austin, TX - HQ
07.2002 - 10.2003
- Maintained documentation for vehicle titling, registration and asset tracking
- Maintained spreadsheets and reports related to fleet operations
- Supported administrative and reporting functions in a high-volume environment
Manager
PM Wallpaper Store
Round Rock, TX
01.1997 - 01.2002
- Oversaw customer service, inventory management and vendor coordination
- Maintained accurate records for inventory, orders and client accounts
- Trained new employees on company procedures and policies. Assisted in managing supplier relationships to ensure smooth operations.
Education
Diploma -
Round Rock High School
Round Rock, TX1999
Skills
- Administrative & clerical support
- Law enforcement/government experience
- Confidential records handling
- Report preparation & data accuracy
- Records management
- Microsoft Office (Word, Excel, Outlook)
Timeline
Client Services
MVBA
03.2024 - Current
Administrative Assistant
MVBA
01.2023 - Current
Skip Tracer (Part-Time)
MVBA
09.2016 - 01.2023
Household Manager
N/A
06.2007 - 09.2016
Executive Assistant
Texas Department of Public Safety - Texas Rangers Division
06.2004 - 05.2007
Clerk V
Texas Department of Public Safety - Texas Rangers Division
10.2003 - 06.2004
Secretary IV
Texas Department of Public Safety - Fleet Operations
07.2002 - 10.2003
Manager
PM Wallpaper Store
01.1997 - 01.2002
Diploma -
Round Rock High School