Kristen Wheeler
Fort Worth
Summary
Enthusiastic retail team member maintained orderly store, keeping shelves properly labeled. Strong customer service and sales skills backed up by strong product knowledge. Friendly and engaging professional with talents in customer engagement and issue resolution. Gifted at working with all types of personalities.
Overview
9
9
years of professional experience
Work History
Licensed Professional Counselor - Associate
Wright Wellness
09.2023 - Current
- Maintained accurate and timely documentation, adhering to ethical standards and guidelines for professional practice.
- Developed strong rapport with clients, fostering a supportive and safe environment for self-exploration and growth.
- Enhanced client well-being by utilizing evidence-based therapy techniques and individualized treatment plans.
- Improved client outcomes through the implementation of effective crisis intervention strategies during high-risk situations.
- Managed caseload of diverse clients, tailoring interventions to meet their unique needs and goals.
Accounting Clerk
Hiley Auto Group
09.2019 - 05.2024
- Investigated daily variances and corrected errors to resolve discrepancies.
- Entered figures using 10-key calculator to compute data quickly.
- Directed gathering of required documentation and files for account audits and completed reviews.
- Maintained clean and organized files.
- Reviewed figures, postings, and documents for correct entry, completeness, and accuracy.
Stock Specialist
Ballard Designs
04.2018 - 09.2019
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Maintained effective team member communication.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Performed inventory control, such as counting and stocking merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to
uncover and address inaccuracies. - Applied proper safety procedures in warehouse, stockroom and store and immediately informed
management of safety concerns.
Sales Associate/Stock Lead
Williams Sonoma Inc.
10.2017 - 04.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific
merchandise. - Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
- Trained and developed new hires in company processes, product knowledge, customer service and
selling techniques. - Maintained records related to sales, returns and inventory availability.
- Prepared large cash deposits with zero discrepancies.
Assistant to Owner
Wildtoad Toffee
05.2015 - 01.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs
and resolving concerns. - Cultivated customer loyalty, promoted repeat business and improved sales.
- Cross-trained existing employees to maximize team agility and performance.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Master of Science - Clinical Mental Health Counseling
Tarleton State University
Fort Worth, TX05.2023
Bachelor of Arts - Psychology
Texas A&M University
College Station, TX05.2015
Skills
- Attention to Detail
- Communication and Cooperation
- Coordination and Teamwork
- Creative Problem Solving
- Creative Thinking
- Customer Relations
- Precision and Accuracy
- Relationship Building
- Safety Monitoring and Management
- Social and Emotional Development
- Time Management
Hobbies
- Reading
- Playing video games
- Building LEGO sets
Timeline
Licensed Professional Counselor - Associate
Wright Wellness
09.2023 - Current
Accounting Clerk
Hiley Auto Group
09.2019 - 05.2024
Stock Specialist
Ballard Designs
04.2018 - 09.2019
Sales Associate/Stock Lead
Williams Sonoma Inc.
10.2017 - 04.2018
Assistant to Owner
Wildtoad Toffee
05.2015 - 01.2017
Master of Science - Clinical Mental Health Counseling
Tarleton State University
Bachelor of Arts - Psychology
Texas A&M University
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