Kristen White
Indianapolis,IN
Summary
Detail-oriented customer service and sales professional with 15+ years of experience in enhancing client satisfaction and driving sales growth across various industries. Proven track record in managing customer accounts, resolving issues efficiently, and developing strong vendor relationships. Skilled in utilizing Salesforce for account management and fostering high-end retail experiences. Committed to delivering exceptional service and exceeding sales goals through innovative strategies and effective team leadership.
Overview
20
20
years of professional experience
Work History
Travel Coordinator
Corpay
Indianapolis, USA
10.2024 - 03.2026
- Managed travel arrangements for corporate executives.
- Developed and maintained strong relationships with vendors to enhance service experience for clients and vendors.
- Handled travel inquiries and resolved issues efficiently to ensure a seamless travel experience.
- Resolved customer issues and assisted with complaints promptly and professionally boosting client satisfaction.
- Managed clients accounts through Salesforce. Arranged transportation and hotel for corporate clients.
Telemarketer
Inktel Contact Center Solutions
Indianapolis, USA
07.2021 - 03.2023
- To collect information from clients on their behalf, update client records, take care of technical issues with consumers products, troubleshooting clients issues, following up with clients, resolve issues, suggest products to clients based on their needs, send warranty parts to repair clients products.
Warehouse Worker
FedEx Ground
Greenwood, USA
07.2020 - 07.2021
- Making boxes, filling orders, putaway of merchandise, label boxes, picking orders.
Customer Service Representative
DEFENDERS
Indianapolis, USA
05.2019 - 07.2020
- Call center, answering inbound calls on security appointments, working through technical issues, helping with appointments for security install, providing great customer experience.
Vacation Sales Guide
Rci
10.2017 - 06.2018
- Selling memberships booking vacations call center.
Sales Consultant
Delia's Cleaners
01.2014 - 01.2016
- Travel to local businesses to hand brochures and sell new membership packages, demonstrate and sell memberships to potential new clients, meet monthly and weekly membership sales goal, educate new clients on services, come up with creative and innovative ways to sell new memberships, provide clients with luxury upscale service at its best.
- Reason for leaving: Want to get back into my true background of sales cosmetics and skin care.
Freelance Cosmetic Artist
Ulta Beauty
01.2012 - 01.2014
- Travel to local malls and department stores to educate customers on the makeup and skin care offered by the company, perform complimentary makeovers to showcase what the products are capable of, always met and exceeded monthly weekly and yearly sales goals, educate sales associates on current products and demonstrated creative selling techniques, suggestive sales.
- Reason for leaving: To pursue a different career and challenge myself in sales.
Counter Manager for Estee Lauder
Lord And Taylor
01.2009 - 01.2012
- Provide clients with world class service and give a high end retail experience to clients, keeping track record of daily monthly and weekly sales goals, coming up with creative and innovative ways to sell and demonstrate makeup and skin care, calling clients and keeping them updated on new products and trends while replenishing their current products via telephone, educating team members on products and teaching creative way to sell, ensuring counter and team members make their sales goals and exceed them.
- Reason for leaving: To pursue a new career opportunity.
Counter Manager for Shu Uermura
Barneys New York
01.2006 - 01.2009
- Achieving personal sales goals and performance metrics while working with overall stores total revenue goals, provided a world class shopping experience by connecting with clients and anticipating their needs, applying makeup and skin care on clients, keeping in touch with clients and updating them on products, keeping track of sales goals and items sold, managed and trained a staff of five employees, kept careful records of face charts with each client session, display optimum customer service with each client session.
Education
High school diploma - GED
Some college -
Skills
- Customer training
- Retail Sales
- Cross-selling
- Customer support
- Customer support experience within e-commerce industry
- Shipping & Receiving
- Managing customer accounts
- Customer support experience within manufacturing industry
- Order processing
- Packaging
- Order Picking
- Makeup Application
- Customer service problem-solving
- Telemarketing
- Data entry
Languages
English
Personal Information
Title: Sales consultant
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Travel Coordinator
Corpay
10.2024 - 03.2026
Telemarketer
Inktel Contact Center Solutions
07.2021 - 03.2023
Warehouse Worker
FedEx Ground
07.2020 - 07.2021
Customer Service Representative
DEFENDERS
05.2019 - 07.2020
Vacation Sales Guide
Rci
10.2017 - 06.2018
Sales Consultant
Delia's Cleaners
01.2014 - 01.2016
Freelance Cosmetic Artist
Ulta Beauty
01.2012 - 01.2014
Counter Manager for Estee Lauder
Lord And Taylor
01.2009 - 01.2012
Counter Manager for Shu Uermura
Barneys New York
01.2006 - 01.2009