Kristen White
Linden,MI
Summary
Friendly, motivated, dedicated, and hardworking Assistant Front of House Manager with proven leadership experience in fast-paced settings. Committed to delivering exceptional guest service through quality products, timely service, and quick resolution of complaints and issues.
Overview
7
7
years of professional experience
Work History
Front of House Manager
Irene’s Craft Kitchen and Biergarten
Grand Blanc, Michigan
08.2025 - Current
- Handled hiring for host/hostesses, support staff, servers, and bartenders.
- Coordinated training schedules and materials, led training team and facilitated meetings to ensure staff readiness.
- Established and led regular host and support staff meetings to enhance communication and team cohesion.
- Managed cash handling and completed daily organization reports, overseeing back-end operations to ensure accuracy and efficiency.
- Facilitated the preshift meeting each Thursday to ensure team alignment and communication.
- Issue resolution, touching tables, customer interaction, hospitality. Manning the floor with a presence and a sense of urgency.
- Provided support to staff across all areas of the restaurant, including back of house.
General Manager
Parlor Doughnuts
Grand Blanc, Michigan
08.2024 - 07.2025
- Handled all hiring, onboarding, and training processes.
- Did all product ordering from multiple companies.
- Worked every station until comfortable to be supportive.
- Fast paced and slow paced environment.
- Able to work under high pressure and keep myself busy when slow.
Floor Manager
Carrabbas Italian Grill
Lutz, Florida
05.2019 - 07.2023
- Running the to go department of the number one store in to go sales for the company every month.
- Handling customer interactions, positive and negative.
- Serving guests (dine in/to go) as if it’s their first time every time.
- Making the guests’ visit an experience, not just a transaction.
- Handling high pressure situations without letting anyone know there’s a high pressure situation occurring.
- Conducting and coordinating restaurant for any last minute health inspection.
- Cash handling and daily operations reports.
- Running the marketing and catering team.
- Checking EZ Cater daily for any adjustments and sharing orders with kitchen staff.
- Training coordinator. Traveling to other stores to explain what’s working for our training and what’s not.
Education
Land O Lakes High School
Land O' Lakes, FLSkills
- Recruitment coordination
- Staff training
- Cash handling
- Issue resolution
- Customer engagement
Timeline
Front of House Manager
Irene’s Craft Kitchen and Biergarten
08.2025 - Current
General Manager
Parlor Doughnuts
08.2024 - 07.2025
Floor Manager
Carrabbas Italian Grill
05.2019 - 07.2023
Land O Lakes High School