Kristen Williams
Slater,IA
Summary
Compassionate professional with experience offering patient care in inpatient and outpatient environments. Works well with diverse patient populations and fosters trusting relationships to improve outcomes. Effectively coordinates with healthcare professionals to advance patient care. Seeking employment as registered nurse, anticipating completing Iowa boards in June 2024.
Overview
8
8
years of professional experience
Work History
Health Center Associate
Planned Parenthood North Central States
07.2022 - Current
- Worked varied hours to meet seasonal and business needs.
- Participate in team approach to patient care working cooperatively with others to achieve productivity standards and exceptional customer service.
- Welcome all patients and visitors. Register patients for health center services. Answer phones, direct calls, and reach out to patients as needed. Perform computer data entry, including patient demographics, insurance information, and appointment scheduling.
- Trained and mentored junior staff on job duties.
- Interview and screen patients, conduct patient history review, document in electronic medical record, and prepare patients for examinations/procedures. Monitor patient vital signs.
- Maintain working knowledge of agency policies and procedures and apply these to patient and clinic services.
Patient Care Technician
Mary Greeley Medical Center
03.2022 - 04.2023
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained clean and safe environment to promote patient safety and comfort.
- Documented patient information and care activities in electronic health record.
Health Center Manager
Planned Parenthood North Central States
09.2019 - 07.2022
- Monitored patient feedback closely, addressing concerns promptly to ensure high levels of customer satisfaction and trust in our services.
- Managed financial aspects of the health center, ensuring budget adherence and cost-effective service delivery.
- Evaluated performance metrics regularly to identify areas of improvement in both clinical care provision as well as administrative processes within the health center.
- Reduced staff turnover rate through effective hiring practices, employee development programs, and a supportive work environment.
- Optimized space utilization within the facility to accommodate increasing patient loads while maintaining a comfortable environment for all visitors.
Assistant Health Center Manager
Planned Parenthood North Central States
09.2016 - 09.2019
- Managed financial aspects of the health center, ensuring budget adherence and cost-effective service delivery.
- Oversaw regulatory compliance efforts, maintaining up-to-date knowledge of industry standards and facilitating necessary audits or inspections.
- Reduced staff turnover rate through effective hiring practices, employee development programs, and a supportive work environment.
- Evaluated performance metrics regularly to identify areas of improvement in both clinical care provision as well as administrative processes within the health center.
- Assists staff and Health Center Manager with maintaining clinic flow, performing various staff functions as needed where licensure is not required (e.g., working at the front desk, rounding on patients, stocking, and cleaning rooms etc.)
Education
Associate of Applied Science - Nursing
Des Moines Area Community College
Ankeny, IA05.2024
Bachelor of Science - Community Health
Minnesota State University - Mankato
Mankato, MN07.2013
Associate of Arts - General Studies
Ellsworth Community College
Iowa Falls05.2011
Skills
- Customer Service
- Time Management
- Attention to Detail
- Data Entry
- Quality Improvement
- Patient Relations
- Critical Thinking
- Patient Safety
- Decision-Making
- Patient education and counseling
- Employee Supervision
- Problem Identification
- Patient Observation
- Professional Bedside Manner
Clinical Rotations
- Med-Surg
- Acute Mental Health
- OB/GYN
- GI
- Oncology
- Pediatrics
Timeline
Health Center Associate
Planned Parenthood North Central States
07.2022 - Current
Patient Care Technician
Mary Greeley Medical Center
03.2022 - 04.2023
Health Center Manager
Planned Parenthood North Central States
09.2019 - 07.2022
Assistant Health Center Manager
Planned Parenthood North Central States
09.2016 - 09.2019
Associate of Applied Science - Nursing
Des Moines Area Community College
Bachelor of Science - Community Health
Minnesota State University - Mankato
Associate of Arts - General Studies
Ellsworth Community College
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