Kristen Woods
Orange,TX
Summary
Dynamic professional with extensive experience as a 911 Dispatcher excelling in high-pressure environments. Proven ability in decision-making and active listening, enhancing emergency response efficiency. Recognized for exceptional customer service and meticulous case documentation, fostering collaboration among first responders to ensure timely assistance and optimal outcomes.
Overview
19
19
years of professional experience
Work History
High School Teacher
Bridge City Independent School District
Bridge City, TX
07.2025 - Current
- Developed engaging lesson plans aligned with state standards and curriculum goals.
- Implemented innovative teaching strategies to enhance student participation and understanding.
- Assessed student progress regularly, providing timely feedback to improve performance.
- Collaborated with colleagues to create interdisciplinary projects promoting critical thinking skills.
- Maintained a positive classroom environment, fostering respectful interactions among students.
911 Dispatcher
Getresq911
Travel-contract
10.2024 - 07.2025
- Monitored emergency calls, ensuring accurate and timely response coordination with first responders.
- Operated communication equipment to relay critical information during high-pressure situations.
- Assessed caller needs rapidly, providing essential instructions until help arrived.
- Maintained detailed logs of incidents and dispatch activities for record-keeping and analysis.
- Collaborated with law enforcement and medical personnel to optimize emergency response efforts.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
Juvenile Probation Officer
Calcasieu Police Jury
Lake Charles, LA
05.2024 - 10.2024
- Conducted assessments to evaluate juvenile offenders' needs and risks.
- Developed rehabilitation plans tailored to individual cases, fostering personal growth.
- Monitored compliance with court orders and probation terms through regular check-ins.
- Collaborated with community resources to connect youth with support services.
Legal Intake Specialist
Chisholm Chisholm & Kilpatrick LTD
Remote
06.2023 - 05.2024
- Conducted client intake interviews to gather essential case information and determine eligibility for services.
- Managed case files and documented client interactions in case management software efficiently.
- Collaborated with attorneys to ensure timely communication of client needs and case updates.
- Assisted in maintaining compliance with legal standards and internal procedures for client documentation.
- Streamlined intake processes by implementing best practices for data collection and entry accuracy.
- Facilitated follow-up communication with clients to provide updates and gather additional information as needed.
- Enhanced case management through detailed documentation of client interactions and timely communication with legal team members.
Paraprofessional
Bridge City Independent School District
Bridge City, TX
01.2023 - 07.2023
- Assisted teachers in implementing instructional plans and managing classroom activities.
- Supported students in daily learning tasks, fostering a positive educational environment.
- Adapted teaching materials to meet diverse student needs and learning styles.
- Collaborated with educators to evaluate student progress and provide feedback.
Child Protective Investigator
Texas Department of Family Protective Services
02.2020 - 12.2022
- Conducted investigations into child abuse and neglect allegations, ensuring adherence to state guidelines.
- Collaborated with law enforcement and community organizations to assess family safety needs.
- Prepared detailed case reports documenting findings and recommendations for protective services.
- Interviewed children and families to gather information, maintaining sensitivity and confidentiality.
- Developed safety plans in collaboration with families, promoting child welfare and stability.
- Trained new investigators on procedures, enhancing team efficiency and knowledge sharing.
- Monitored ongoing cases, adjusting strategies based on family progress and changing circumstances.
- Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
911 Dispatcher
City of Nederland
Nederland, TX
11.2017 - 02.2020
- Trained new dispatchers on protocols, technology, and effective communication tactics.
- Implemented process improvements to enhance call handling efficiency and reduce response times.
- Conducted regular system checks to ensure operational readiness of communications equipment.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
Air Medical Dispatcher
Era Helicopters
Lake Charles, LA
07.2013 - 02.2020
- Coordinated emergency medical transportation requests with precision and urgency.
- Monitored aircraft status and deployed resources based on real-time needs.
- Managed communication between medical teams and aircrew to ensure seamless operations.
- Documented flight details and patient information accurately for compliance and reporting.
Dispatcher
Calcasieu Parish Sheriff's Office
Lake Charles, LA
01.2008 - 01.2013
- Monitored radio communications to coordinate emergency response units effectively.
- Logged incoming calls and dispatched resources based on priority and availability.
- Maintained accurate records of incidents and responses for review and analysis.
- Assisted officers by providing real-time information from databases and dispatch systems.
- Collaborated with law enforcement personnel to ensure efficient resource allocation during emergencies.
- Trained new dispatchers on software systems, protocols, and procedures for effective operations.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Education
Master of Science - Criminal Justice
McNeese State University
Lake Charles, LA12.2019
Bachelor of Science - Criminal Justice
McNeese State University
Lake Charles, LA12.2008
Skills
- Team collaboration
- Performance motivation
- Customer service
- Decision-making
- Data entry
- Active listening
- Attention to detail
- Time management
- Customer relations
- Writing and verbal communication
- Case documentation
- Active learning
- Client engagement and assistance
- Information gathering
- Data collection
- Case evaluation
- Client communication
- Client confidentiality
- Intake process management
- File organization
Timeline
High School Teacher
Bridge City Independent School District
07.2025 - Current
911 Dispatcher
Getresq911
10.2024 - 07.2025
Juvenile Probation Officer
Calcasieu Police Jury
05.2024 - 10.2024
Legal Intake Specialist
Chisholm Chisholm & Kilpatrick LTD
06.2023 - 05.2024
Paraprofessional
Bridge City Independent School District
01.2023 - 07.2023
Child Protective Investigator
Texas Department of Family Protective Services
02.2020 - 12.2022
911 Dispatcher
City of Nederland
11.2017 - 02.2020
Air Medical Dispatcher
Era Helicopters
07.2013 - 02.2020
Dispatcher
Calcasieu Parish Sheriff's Office
01.2008 - 01.2013
Master of Science - Criminal Justice
McNeese State University
Bachelor of Science - Criminal Justice
McNeese State University