Kristen Worthy
Durham,NC
Summary
Customer Service Representative with expertise in delivering outstanding support and resolving inquiries efficiently. Proficient in communication and problem-solving, fostering strong customer relationships. Proven track record of enhancing customer satisfaction and loyalty through dedicated service and effective issue resolution. Focused on improving team performance by sharing knowledge and best practices in customer service operations.
Overview
3
3
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Durham, NC
03.2025 - Current
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Maintained accurate logs of all security related activities.
- Provided escorts for visitors as needed throughout the facility.
Cashier
Bojangles' Famous Chicken 'n Biscuits
Durham, NC
11.2021 - Current
- Processed customer payments quickly and returned exact change and receipts.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Issued receipts, refunds, credits or change due to customers.
- Ensured compliance with all safety regulations within the store environment.
Healthcare Customer Service Representative
Foundever
04.2024 - 11.2024
- Identified and resolved account inconsistencies through meticulous research.
- Successfully addressed and resolved intricate customer service challenges by employing problem-solving skills.
- Ensured prompt resolution of customer complaints by adhering to established company procedures.
- Researched medications to better understand properties and interactions with other drugs.
- Developed and implemented medication safety programs to reduce medication errors.
Education
High School Diploma -
Hillside High School
Durham, NC06-2022
Some College (No Degree) - Nursing
North Carolina Central University
Durham, NCSkills
- Remote discipline and collaboration
- Task management
- Online interaction proficiency
- Customer issue resolution
- Technical troubleshooting
- Client engagement
- Leadership development
- Digital technology proficiency
- Team cohesion
- Professionalism and reliability
- Problem-solving expertise
- Time management
- Resilience under pressure
- Adaptability and learning agility
- Product training facilitation
- Quality assurance
- Surveillance techniques
- Safety protocols
- Access control
- Conflict resolution
Timeline
Security Officer
Allied Universal Security Services
03.2025 - Current
Healthcare Customer Service Representative
Foundever
04.2024 - 11.2024
Cashier
Bojangles' Famous Chicken 'n Biscuits
11.2021 - Current
High School Diploma -
Hillside High School
Some College (No Degree) - Nursing
North Carolina Central University
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