Kristen Wright
Aurora,CO
Summary
Dependable professional with excellent communication and problem resolution skills. Proven ability to thrive in fast-paced environments while fostering collaboration and ensuring customer satisfaction.
High-performing sales professional with a proven track record of generating $2.9 million in revenue. Known for excellent communication, teamwork, and adaptability in fast-paced environments.
Overview
26
26
years of professional experience
Work History
PASA Pro Desk
Home Depot
Aurora, CO
07.2019 - Current
- Secured top sales position in district, generating $2.9 million in revenue for 2025 and $3.6 million in 2023.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
Receiving Associate
Home Depot
Aurora, CO
01.2016 - 07.2019
- Inspected incoming shipments for accuracy and quality, ensuring compliance with company standards.
- Operated forklifts and pallet jacks to efficiently move inventory within the warehouse.
- Collaborated with team members to streamline receiving processes and improve workflow efficiency.
- Trained new associates on safety protocols and warehouse operations to enhance team performance.
- Maintained accurate inventory records using computerized systems to minimize discrepancies.
- Unloaded pallets and deliveries and organized products in warehouse.
- Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
- Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Expeditor
Home Depot
Aurora, CO
02.2004 - 07.2019
- Managed customer order workflows through multiple systems, significantly improving order accuracy and efficiency.
- Facilitated interdepartmental communication to address order discrepancies and enhance customer satisfaction.
- Provided exceptional customer service, resolving issues promptly and professionally.
- Provided step-by-step support to customers during online order placements, ensuring clarity and efficiency.
- Coordinated closely with install partners to ensure timely installation of customer orders while minimizing delays and added costs to customers.
- Maintained detailed records of all customer interactions allowing for more effective follow-up communication.
- Coordinated monitoring of orders and provided customers with regular updates on delivery status.
- Reduced order errors through diligent review of product specifications before placing orders.
- Provided support during peak periods, ensuring all customer orders were processed accurately and on-time despite increased workload demands.
- Positively engaged with customers to understand needs and responded appropriately to questions.
- Managed complex orders, coordinating with multiple departments to ensure successful delivery and installation.
- Streamlined order management processes by effectively coordinating with various departments.
- Managed high-stress interactions with irate customers by employing active listening skills and maintaining professionalism to foster positive outcomes.
Head Cashier
Home Depot
Lone Tree, CO
07.2000 - 12.2004
- Directed daily cash handling processes, maintaining high standards of accuracy and efficiency in financial transactions.
- Guided new cashiers through comprehensive training on company policies and effective operational practices.
- Implemented process improvements to enhance customer checkout experience.
- Addressed customer inquiries and escalated complex issues to management for resolution.
- Oversaw weekly scheduling processes for head cashiers and cashiers and lot Assoc, strategically aligning staffing requirements to support a team of 50-80 members.
Education
High School Diploma -
Rangivew
Aurora, COSkills
- High-performing sales
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Active listening
- Problem resolution
- Dependable and responsible
- Strong task management
- Excellent communication
- Effective decision-making under pressure
- Clear spoken communication
Timeline
PASA Pro Desk
Home Depot
07.2019 - Current
Receiving Associate
Home Depot
01.2016 - 07.2019
Expeditor
Home Depot
02.2004 - 07.2019
Head Cashier
Home Depot
07.2000 - 12.2004
High School Diploma -
Rangivew