Kristen Zambrano
Clovis,CA
Summary
Professional with expertise in child and youth social work, equipped to drive impactful change and support. Adept in crisis intervention, case management, and advocacy, ensuring safety and well-being of young individuals. Strong collaborator, adaptable to evolving situations, and steadfast in delivering positive outcomes. Reliable, empathetic, and skilled in fostering supportive environments.
Overview
11
11
years of professional experience
Work History
Shift Supervisor
Starbucks
09.2024 - Current
- Assisted in coordinating daily operations to ensure smooth workflow.
- Implemented safety protocols to maintain a secure work environment.
- Supported team members by learning equipment usage and maintenance procedures.
- Collaborated with supervisors to address operational challenges effectively.
- Trained new staff on company policies and operational standards.
- Participated in team meetings to discuss performance improvements and best practices.
- Adapted quickly to changing priorities and tasks within fast-paced environment.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Conducted routine inspections to check quality and compliance with established specifications.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Service Coordinator
Central Valley Regional Center
02.2023 - 02.2024
- Coordinated service delivery for individuals with developmental disabilities, ensuring compliance with regulatory standards.
- Facilitated communication between clients and service providers, enhancing support effectiveness and client satisfaction.
- Monitored client progress through regular assessments, adapting service plans to meet evolving needs efficiently.
- Collaborated with interdisciplinary teams to create comprehensive support plans tailored to individual client requirements.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Communicated with clients and service providers to provide updates on work progress.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
Social Worker III
Merced County Human Services Agency
10.2017 - 02.2023
- Collaborated with multidisciplinary teams to coordinate comprehensive care for children to receive appropriate mental health services
- Implemented case management strategies to ensure continuity of care and support.
- Maintained detailed documentation of case notes and service plans in compliance with regulations.
- Conducted Bio/Psycho/Social Assessments with parents
- Educated families on available community resources, connecting them with essential services such as housing assistance, behavioral health, parenting classes
- Conducted home visits to assess living environment and facilitate access to necessary resources
- Preparing court reports including but not limited to: Juvenile Dependency Jurisdiction and Disposition hearings, Addendums, Juvenile Protocol, PC Warrants for Minors, JV-220's for new or continued medication for minors, Detention Hearing Reports, Family Reunification/Family Maintenance Review, Individualized Case Plans
- Attend Child and Family Team Meetings (CFTM) with resource parents, children, and Facilitator to discuss strengths, concerns
- Investigate referrals for child abuse and neglect
- Assigned as Task Supervisor through the Title IV-E Social Work Master's Program with Stanislaus State students as interns in the Court Unit. My responsibilities included meeting with the student to review their learning plan, oversee their day-to-day work, provide them with guidance and support when conducting interviews with parents and children, guide them through the CWS/CMS system to create court reports, case plans, and enter contact notes.
Support Counselor
Aspiranet
12.2014 - 10.2017
- Worked one-on-one with youth and care provider in their home or community setting, providing interventions in support of identified behaviors
- Daily completion of documentation notes
- Provided emotional support and guidance to clients in crisis situations.
- Participated in weekly Child and Family Team Meetings (CFTM) with the youth and family members to discuss strengths, concerns, and interventions being utilized
- Attended weekly group supervision with Support Counselors, Facilitators, Parent Partners to discuss cases with a Licensed Clinical Social Worker
Education
Bachelor of Science - Focus in Child And Family Welfare
Kaplan College
01-2013
Associate of Applied Science - Human Services
Kaplan College
01-2011
Skills
- Strong verbal and written communication
- Team collaboration and leadership
- Child Welfare Services/Case Management System (CWS/CMS)
- Child Welfare policies
- Trauma-informed care
Timeline
Shift Supervisor
Starbucks
09.2024 - Current
Service Coordinator
Central Valley Regional Center
02.2023 - 02.2024
Social Worker III
Merced County Human Services Agency
10.2017 - 02.2023
Support Counselor
Aspiranet
12.2014 - 10.2017
Bachelor of Science - Focus in Child And Family Welfare
Kaplan College
Associate of Applied Science - Human Services
Kaplan College