Kristen Zwinger
Bonners Ferry,ID
Summary
Adept at enhancing customer satisfaction and driving sales through strategic merchandising at Super 1 Foods, I excel in cutting techniques and staff leadership. My proactive approach has significantly reduced waste, demonstrating strong problem-solving and organizational skills. Achievements include implementing inventory systems that boosted department efficiency, underscoring my commitment to continuous improvement and excellence.
Overview
26
26
years of professional experience
Work History
Meat Dept Manager
Super 1 Foods
05.2023 - 05.2024
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
- Enhanced customer satisfaction by ensuring the highest quality and freshest meat products were available.
- Maintained a clean and organized work environment, adhering to strict sanitation standards for food handling and safety.
- Trained new employees on handling, safety and stocking procedures.
- Boosted sales through strategic merchandising of meat products, creating eye-catching displays and promotions.
- Reduced waste and shrinkage by closely monitoring product expiration dates and rotating stock accordingly.
- Conducted regular inspections of department equipment, ensuring proper maintenance for optimal performance levels was reached.
- Maintained compliance with all federal, state, and local food safety regulations through diligent record-keeping and regular staff training.
- Increased department efficiency by implementing new inventory management systems and procedures.
- Managed budgets for labor costs, inventory control, and ordering supplies while maintaining desired profit margins.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Ensured accurate pricing of all meat items by regularly updating price tags and signage as needed.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Set department schedules for adequate shift coverage and assigned daily work tasks to individual team members based upon strength and experience.
- Created signs and tags to price items for normal inventory and special promotions and to inform and educate customers.
- Reduced waste by overseeing proper restocking procedures and promotion of nearly-expired goods.
- Developed strong relationships with vendors to secure competitive pricing on high-quality products for the department.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Assistant Manager
Taco Bell
01.2002 - 11.2002
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Assistant Meat Dept Manager
Super 1 Foods
05.2012 - 05.2023
- Addressed customer complaints promptly, providing effective solutions that resulted in increased satisfaction rates among patrons visiting the store''s meat section regularly.
- Evaluated market trends to make informed decisions regarding pricing adjustments that positively impacted revenue growth.
- Coordinated with vendors to ensure timely deliveries of fresh, high-quality meat products for sale.
- Enhanced customer satisfaction by providing exceptional service and assisting with meat selection.
- Assisted customers with special orders, accommodating dietary needs and preferences whenever possible.
- Increased department efficiency by training new team members on proper cutting techniques and equipment usage.
- Maintained a clean and sanitized work area, adhering to strict food safety regulations and guidelines.
- Promoted customer loyalty through personalized interactions and knowledge of product offerings within the meat department.
- Implemented creative merchandising displays that attracted customers'' attention, boosting sales opportunities within the department.
- Streamlined inventory management through diligent monitoring and timely ordering of products.
- Upheld company policies and procedures while fostering a positive work environment for staff members across departments.
- Reduced waste by overseeing proper restocking procedures and promotion of nearly-expired goods.
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
- Created signs and tags to price items for normal inventory and special promotions and to inform and educate customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Meat Dept Manager
Akins Harvest Foods
09.2010 - 04.2012
- Enhanced customer satisfaction by ensuring the highest quality and freshest meat products were available.
- Maintained a clean and organized work environment, adhering to strict sanitation standards for food handling and safety.
- Trained new employees on handling, safety and stocking procedures.
- Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
- Boosted sales through strategic merchandising of meat products, creating eye-catching displays and promotions.
- Reduced waste and shrinkage by closely monitoring product expiration dates and rotating stock accordingly.
- Maintained compliance with all federal, state, and local food safety regulations through diligent record-keeping and regular staff training.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Ensured accurate pricing of all meat items by regularly updating price tags and signage as needed.
- Managed budgets for labor costs, inventory control, and ordering supplies while maintaining desired profit margins.
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Set department schedules for adequate shift coverage and assigned daily work tasks to individual team members based upon strength and experience.
- Monitored inventory levels, ordered new supplies and oversaw restocking of cases.
- Created signs and tags to price items for normal inventory and special promotions and to inform and educate customers.
- Reduced waste by overseeing proper restocking procedures and promotion of nearly-expired goods.
- Developed strong relationships with vendors to secure competitive pricing on high-quality products for the department.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Meat Cutter
Super 1 Foods
06.2010 - 09.2010
- Cut meats to customer specifications and answered questions about specialty products.
- Followed all food safety regulations to maintain a safe work environment for both employees and customers.
- Maintained a clean and organized workspace for maximum productivity and safety.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Used boning knife, skewers and twine to shape, lace, and tie roasts.
- Continuously sharpened knives and maintained equipment for optimal cutting performance.
- Enhanced meat product quality by implementing proper cutting techniques and adhering to sanitation standards.
- Assisted customers with selecting the best cuts of meat for their desired recipes, resulting in satisfied clients.
- Trained new employees on proper techniques, company policies, equipment usage, ensuring consistent product quality across the team.
- Verified proper inventory levels, product quality, and freshness to prevent sale of spoiled products.
- Collaborated with team members to keep the department fully stocked and visually appealing for increased sales.
- Ensured optimal freshness and shelf life of meat products through proper packaging and storage methods.
- Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
- Conducted inventory management tasks such as ordering supplies, rotating stock, reducing spoilage rates, and minimizing overstock issues.
- Complied with food safety, hygiene and sanitation regulations for safe food preparation.
- Trimmed fat and removed bones for high-quality, well-presented cuts of meat.
- Stocked, rotated and priced merchandise to meet store standards.
- Operated commercial-grade butchery equipment such as band saws, grinders and slicers.
- Wrapped meat produce to maintain quality, freshness and condition.
- Labeled meat items clearly and accurately with allergen information and expiration dates.
- Replenished butcher counter displays to maintain fresh, appealing produce.
- De-boned and ground meat to prepare cuts and portions for sale.
- Disassembled and properly cleaned meat-cutting machines, avoiding contamination.
- Trained new employees on proper meat-cutting techniques and safety measures.
- Set up displays and stocked shelves with fresh meats, rotating stock for quality.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Monitored and controlled inventory to manage stock levels and prevent waste.
- Received and inspected meat deliveries to verify quality and safety of products.
Assistant Meat Manager
Boundry Trading Co.
04.2006 - 04.2010
- Enhanced customer satisfaction by providing exceptional service and product recommendations.
- Reduced waste by implementing proper inventory management techniques and rotating stock effectively.
- Assisted in increasing sales by maintaining a well-stocked and visually appealing meat department.
- Sold and displayed meat products to customers by advising on quality of food, method of handling and other factors affecting preparing, freezing and storage.
- Trained meat department employees and supervised product placement, rotation, signage and display activities to foster positive customer experience.
- Contributed to team success by training new employees on department procedures, policies, and best practices.
- Demonstrated expertise in cutting, trimming, grinding, and preparing meats according to established standards and customer requests.
- Improved efficiency with accurate pricing, labeling, and signage for meat products.
- Responded promptly to customer inquiries regarding product availability or specific requests for specialty items not stocked regularly within the store''s offerings.
- Supported cost reduction efforts by identifying areas of potential loss due to spoilage or shrinkage within the meat department.
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
- Reduced waste by overseeing proper restocking procedures and promotion of nearly-expired goods.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Customer Service Booth
Boundary Trading Co
10.2003 - 03.2005
- Collaborated with other departments for seamless resolution of complex customer issues, promoting a unified approach to problemsolving.
- Improved company reputation by providing exceptional customer service and support to all clients.
- Built strong relationships with customers by consistently exceeding expectations in service quality.
- Maintained thorough knowledge of company products and services, ensuring the ability to address diverse customer inquiries effectively.
- Managed high call volume, prioritizing tasks for efficient resolution of customer concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Cashier
Boundary Trading Co
01.2003 - 06.2003
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Improved efficiency, organized checkout area for optimal workflow.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
Gas Station Attendant
Taco Bell /B.P
07.1999 - 11.2002
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Assisted with inventory management, helping to keep stock levels consistent and uptodate.
- Completed daily paperwork accurately, streamlining administrative processes for management review.
- Created attractive merchandise diplays to entice customers to make purchases.
- Maintained cleanliness in store and forecourt, promoting positive customer experience.
- Processed transactions quickly, reducing customer wait times.
- Provided accurate and timely financial reports by counting cash drawers and reconciling transaction discrepancies.
- Managed inventory levels to prevent stockouts, ordering new supplies as necessary.
- Updated pricing information on both fuel pumps and in-store products to reflect current rates.
- Followed safety protocols while working, avoiding accidents and injuries.
- Monitored and maintained organized work space, confirming efficient operations.
Taco Slinger
Taco Bell
03.1998 - 11.2002
- Achieved consistent high-quality results through meticulous attention to detail in all aspects of slinging operations.
- Completed projects on schedule through diligent work ethic and efficient task prioritization.
- Enhanced job site efficiency by expertly operating various heavy machinery and equipment.
- Earned recognition as a reliable team member who consistently met deadlines while maintaining a high standard of work quality.
Education
Graduated - Arts
Bonners Ferry High
Bonners Ferry, ID06.2000
Skills
- Cutting techniques
- Sanitation standards
- Staff leadership
- Schedule management
- Merchandising strategies
- Inventory ordering
- Pricing strategy
- Ordering supplies
- Pricing
- Merchandising management
- Pricing control
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Organizational skills
- Decision-making
- Relationship building
- Task prioritization
- Professionalism
- Good judgment
- Continuous improvement
- Data analysis
Letter of recommendation
To Whom It May Concern:
Kristen Zwinger was an employee of Boundary Trading Company from 1-13-03 to 4-8-10.
Kristen was honest, dependable, great with employees and customers, alike. Kristen had a great work ethic and desire to get the job done right. Kristen performed extremely well in every department she worked in. Kristen has very good leadership skills and the ability to see what needs to be done, and make it happen. Kristen was always the first to volunteer if someone was sick, or we needed extra help. Kristen was a valued asset to our company, and I would absolutely recommend Kristen for a position should the opportunity present itself. Matt Morgan, Store Director
Trading Co, Stores Post Falls Idaho
Timeline
Meat Dept Manager
Super 1 Foods
05.2023 - 05.2024
Assistant Meat Dept Manager
Super 1 Foods
05.2012 - 05.2023
Meat Dept Manager
Akins Harvest Foods
09.2010 - 04.2012
Meat Cutter
Super 1 Foods
06.2010 - 09.2010
Assistant Meat Manager
Boundry Trading Co.
04.2006 - 04.2010
Customer Service Booth
Boundary Trading Co
10.2003 - 03.2005
Cashier
Boundary Trading Co
01.2003 - 06.2003
Assistant Manager
Taco Bell
01.2002 - 11.2002
Gas Station Attendant
Taco Bell /B.P
07.1999 - 11.2002
Taco Slinger
Taco Bell
03.1998 - 11.2002
Graduated - Arts
Bonners Ferry High
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