Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kristena Croft

Wilmington,NC

Summary

Motivated and compassionate Psychology undergraduate with a strong background in customer service and health care support. Currently excelling as a Donor Support Technician and Plasma Processing Technician while actively pursuing a Bachelor's degree in Psychology. Long-term aspirations include obtaining a Ph.D. and becoming a licensed clinical psychologist. Passionate about mental health, patient well-being, and committed to delivering empathetic and professional care.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Donor Support Technician

CSL Plasma
10.2024 - Current
  • Assisted hundreds of donors daily through the plasma donation process with a focus on safety, efficiency, and comfort
  • Cross-trained to help with processing bottles and shipping samples to the laboratory
  • Maintain sanitation and quality standards in accordance with FDA and company guidelines
  • Provide high-quality customer service and support in a fast-paced healthcare setting
  • Document and input donor information accurately using internal systems

Customer Service Rep/ Cashier

Wings Beachwear
02.2023 - 06.2023
  • Assisted customers with purchases and product inquiries in a high-traffic retail setting
  • Operated the cash register and handled daily financial transactions
  • Led shifts and coordinated exceptional work tasks that helped keep a clean, task done environment by closing time.
  • Ensured customer satisfaction through friendly and efficient service
  • Supported team with stocking and inventory tasks

Education

Bachelor of Arts - Psychology

University of North Carolina at Wilmington
Wilmington, NC
05.2027

Associate of Arts - Psychology

Cape Fear Community College
Wilmington, NC
05.2025

High School Diploma -

Union Academy Charter School
Monroe, NC
05.2022

Skills

  • Patient care
  • Communication
  • OSHA regulations
  • Interpersonal Skills
  • Time Management
  • Basic Medical Terminology
  • Recordkeeping
  • Empathy
  • Confidentiality in Healthcare Settings
  • Data entry proficiency
  • Supply inventory
  • Workload prioritization

Certification

  • CPR Certified, 2021
  • First Aid, 2021

Timeline

Donor Support Technician

CSL Plasma
10.2024 - Current

Customer Service Rep/ Cashier

Wings Beachwear
02.2023 - 06.2023

Associate of Arts - Psychology

Cape Fear Community College

High School Diploma -

Union Academy Charter School

Bachelor of Arts - Psychology

University of North Carolina at Wilmington

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