Aaliyah Crosby
Columbia,US
Summary
Bringing top-notch planning and multitasking skills to the table as well as a hardworking and determined attitude. Customer service research and conflict resolution skills are all excellent. Overall morale and productivity are boosted by experience in policy development and staff management procedures. Committed to achieving company goals and providing exceptional patient care.
Overview
4
4
years of professional experience
Work History
Donor Support Technician
CSL Plasma
215 Assembly St
03.2024 - 06.2025
- Ensured accurate data entry and record-keeping, resulting in streamlined processing of donations.
- Maintained a safe and clean environment for donors, adhering to strict sanitation protocols.
- Increased donor safety by conducting thorough health screenings before each donation procedure.
- Actively participated in ongoing professional development opportunities, staying up-to-date on advancements within the field.
- Promoted a positive donor experience with informative pre-donation orientation sessions.
- Contributed to overall donation center success by meeting or exceeding individual collection targets regularly.
- Reduced wait times for donors by efficiently managing check-in processes and optimizing workflow procedures.
- Conducted regular inventory checks to ensure adequate supplies were available at all times, minimizing disruptions due to shortages.
- Collaborated with team members to achieve daily goals and maintain optimal performance levels.
- Enhanced donor satisfaction by providing exceptional customer service and addressing any concerns.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Set up, maintained and verified sterility of lab equipment and tools.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
- Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.
- Removed samples of materials following good practices to achieve accurate test results.
United healthcare representatives, Tele performance
Summerville, SC
09.2022 - 06.2023
- We help guide our members with any concerns regarding their insurance plan we handle our members with the best care but were always reminding them that we are here for them and to help!
- Identifies incorrectly processed claims and processes adjustments and reprocessing actions according to department guidelines.
- Enters claims into the claim system after verification of correct coding of procedures and diagnosis codes.
- Ensures claims are processing according to established quality and production standards.
- Identifies complaints and inquiries of a complex level that cannot be resolved following desk procedures and guidelines and refers these to a lead or manager for resolution.
United Healthcare Representative, Alorica Inc.
Irvine, California
03.2021 - 07.2022
- Worked with customers to help resolve issues and ensured delivery of a quality experience
- Provided helpful information, answered questions, and responded to complaints along with processing payments
- Problem solved for a variety of tasks both independently and collectively with my team
- Assist members with any questions they may have pertaining to a claim.
- Send claims to be reprocessed, adjusted, advise members or providers on denial codes.
Education
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Allen University
Columbia, SCAssociates In Medical Assistance - Medical Assistant
Fortis College
246 Stoneridge DrHigh School - undefined
Cane Bay High School
Summerville, SC01.2020
Skills
- Business operations
- Committed to achieving
- Communication
- Customer relations
- Customer service
- Medical terminology knowledge
- Phlebotomy
- Reliable team player
- Electronic health records
- Phlebotomy techniques
- Patient assessments
- Professionalism and ethics
- Maintaining confidentiality
- First aid
- Medical terminology in languages
- Monitoring patient progress
- Healthcare software proficiency
- Reliable transportation
- Lab equipment operation
- Lab equipment calibration
- Patient support
- Health and safety
- Technical troubleshooting
- Emergency response training
- Medical records handling
- Blood collection
- Order of draw
- Patient care
Languages
English
Timeline
Donor Support Technician
CSL Plasma
03.2024 - 06.2025
United healthcare representatives, Tele performance
09.2022 - 06.2023
United Healthcare Representative, Alorica Inc.
03.2021 - 07.2022
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Allen University
High School - undefined
Cane Bay High School
Associates In Medical Assistance - Medical Assistant
Fortis College