PHILLIP P.J. D'DOMENICUS

Supervised the selection and onboarding of managerial personnel, service consultants and assistance workforce.

Executed payroll tasks and streamlined new employee integration in Factory DMS for entire dealership workforce.

Executed transition of Service departments to Advanced Services and Dispatching from Reynolds & Reynolds Ignite.

Assisted Sales department in recording new car inventory to expedite PDI process.

Excelled in customer satisfaction and profitability KPIs, winning Sheehy’s Q4 2023 contest and trip to Punta Cana.

• Managed, hired, and trained a high-performing sales and support team while maximizing profitability by setting performance benchmarks for customer service, cost control, revenue, gross, and profits
• Obtaining the Nissan Service Award of Excellence3 years in a row
• Assisted in the implementation of business initiatives, the development of marketing strategies, and the procurement of goods from vendors
• Kept track of reports and analyzed them to see where improvements could be made

• Trained10 Service and Technician associates in product specifications, sales incentives, and selling techniques, resulting in increased customer satisfaction surpassing factory goals
• Discovered areas for improvement by generating daily operational and sales reports
• Created effective business plans to ensure that strategic decisions were in line with long-term goals

• Promoted a positive customer experience through day-to-day supervision and management of dealership facility
• Collaborated with support teams to resolve issues in the areas of product, service, and accounting

• Contacted customers to suggest additional services or product purchases and to inquire about their needs or concerns after completing sales
• Provided support and mentoring to new team members as they learned various navigational duties, such as Reynolds and Reynolds