Summary
Overview
Work History
Education
Timeline
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Kristena Kaniaupio

Las Vegas,NV

Summary

Experienced with managing passenger needs and airport operations efficiently. Utilizes strong communication and problem-solving abilities to enhance customer experience and operational flow. Knowledge of safety protocols and customer service principles ensures smooth and secure airport operations

Overview

11
11
years of professional experience

Work History

Pager/CSO

Clark County Department Of Aviation
11.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Met customer call guidelines for service levels, handle time and productivity.

Assistant Executive Housekeeper

One Source
01.2022 - 10.2024
  • Conducted thorough inspections of guest rooms and public spaces to guarantee adherence to quality standards and address any issues promptly.
  • Assisted in recruiting, hiring, and onboarding new team members to ensure consistent staffing levels within the housekeeping department.
  • Enhanced guest satisfaction by maintaining high standards of cleanliness and orderliness in all areas of the hotel.
  • Reduced inventory costs by implementing effective linen and amenity management strategies.
  • Collaborated with other department heads to resolve guest concerns quickly and efficiently, enhancing overall guest experience at the hotel.
  • Supported revenue growth by suggesting upsell opportunities for additional services or amenities when appropriate during daily interactions with guests.
  • Maintained strict compliance with OSHA regulations to ensure a safe working environment for staff members.

Manager on Duty

MGM Resorts
06.2018 - 2022
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
  • Evaluated employee performance fairly during annual reviews using measurable criteria based on job responsibilities.
  • Established team priorities, maintained schedules and monitored performance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

VIP Supervisor

Wynn Resorts
08.2014 - 06.2018
  • Resolved escalated issues promptly and professionally, ensuring that each situation was handled with care while maintaining company standards.
  • Organized transportation logistics for high-profile guests, guaranteeing punctuality and comfort throughout their stay.
  • Maintained up-to-date knowledge of industry trends, enabling proactive adjustments to the company''s approach toward VIP services.
  • Increased return visits from key clientele by anticipating needs, offering specialized amenities based on preferences learned during previous stays.

Education

Sierra Nevada High School
Reno, NV
06.2004

Timeline

Pager/CSO

Clark County Department Of Aviation
11.2024 - Current

Assistant Executive Housekeeper

One Source
01.2022 - 10.2024

Manager on Duty

MGM Resorts
06.2018 - 2022

VIP Supervisor

Wynn Resorts
08.2014 - 06.2018

Sierra Nevada High School

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Kristena Kaniaupio