Kristen A. Kovach
Lake Havasu City,AZ
Summary
Excellent written, oral and interpersonal communication skills. Experienced and comfortable communicating to persons of all backgrounds. Strong analytical and planning skills, combined with the ability to coordinate the efforts of many to meet organizational goals. Productive and efficient work habits without supervision, a self-motivator with high energy.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Associate
Goodwill
Lake Havasu City, AZ
08.2019 - 11.2021
- Executes excellent sales floor merchandising and selling.
- Resolved concerns with products or services to help with retention and drive sales.
- Communicated professionally with colleagues, freelancers and clients.
- Cross-trained and backed up other customer service managers.
- Exhibited high energy and professionalism when dealing with clients and staff.
Shuttle Driver
B-Right
Lake Havasu City, AZ
10.2018 - 08.2019
- Maintained clean and neat shuttle for passenger comfort.
- Operated with safety and skill to avoid accidents and delays.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
Delivery Driver
Papa John’s Pizza
Lake Havasu City, AZ
01.2016 - 09.2018
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral and written instructions and used GPS technology to make deliveries.
Field Coordinator
Spokane
, WA
10.2014 - 11.2015
- Responsible for providing field support to Efficiency programs
- Ensure program products are up-to-date and accurate in assigned territory
- Educate customers at events about energy efficiency program(s).
Counselor
Hospice of Havasu
Lake Havasu City, AZ
04.2010 - 09.2013
- Showing compassion and without judgment, provided grief counseling and emotional support to adults and children
- Planned and delivered educational grief and loss programs for adults and children.
CPR/First Aide Instructor
Heart Savers Inc
Mesa, AZ
03.2008 - 12.2009
- Responsible for hands on instruction to individual's learning CPR and first aid.
Education Counselor
Department of Defense
08.2005 - 12.2007
- Preserved student academic files and monitored student progress and achievements.
- Assisted students in selecting courses to align with interests and abilities.
- Organized, detailed and excellent track record of working well under pressure to meet deadlines.
- Provided support and guidance to students experiencing academic and personal troubles.
- Maintained student database and electronic records for each student contact.
Education
Bachelor of Science - Criminal Justice
Northern Arizona University
Flagstaff, AZ 09.1990 - 05.1994
Skills
Inbound and outbound calling
Quality assurance
Cross-functional team collaboration
Complaint resolution
Sales expertise
Money handling abilities
Retail store support
Self-direction
Timeline
Customer Service Associate
Goodwill
08.2019 - 11.2021
Shuttle Driver
B-Right
10.2018 - 08.2019
Delivery Driver
Papa John’s Pizza
01.2016 - 09.2018
Field Coordinator
Spokane
10.2014 - 11.2015
Counselor
Hospice of Havasu
04.2010 - 09.2013
CPR/First Aide Instructor
Heart Savers Inc
03.2008 - 12.2009
Education Counselor
Department of Defense
08.2005 - 12.2007
Bachelor of Science - Criminal Justice
Northern Arizona University
09.1990 - 05.1994