Kristena Ramirez
Saginaw,MI
Summary
I am a detail oriented and focused medical professional with 8 years of experience in the field of PMD/DME/P&O, both in an office setting and remotely, with a superior skill set in both a team-based and independent capacities.
Overview
13
13
years of professional experience
Work History
Funding Specialist
National Seating And Mobility
10.2021 - Current
- Verify insurance benefits for PMD and DME.
- Applied proper coding and pricing for each item in accordance with PDAC.
- Procurement of all required medical documentation, as needed, from all providers, therapists, and, medical facilities.
- Submission of all authorizations for all orders, as well as following up on the determination of those authorizations for all insurances.
- Contacted clients to advise and collect of any out of pocket costs for each order.
- Completed the final review of all information, documents, and insurance verifications before delivery of equipment.
Customer Service Representative
Wright And Filippis
09.2016 - 10.2021
- Appointment scheduling
- Insurance verification for DME/P&O
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
Server
Harvey's Grill And Bar
10.2010 - 02.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Certification - Pharmaceutical Technician
Delta College
Bay City, MI01.2015
High School Diploma -
Carrollton High School
Saginaw, MI06.2006
Skills
- Electronic Medical Records software
- Medical terminology
- Insurance verification
- Appointment scheduling and management
- HIPPA Compliance
- Medical coding
- Familiarity with Microsoft Word and Microsoft Excel
- Multi-tasking
- Time management
Accomplishments
- Awarded the "STAR" Award from Wright and Filippis in July of 2020
- Awarded the "Shining Star" Award from National Seating and Mobility in July of 2022
- Awarded the "Hearts in Action" Award from National Seating and Mobility in November of 2022
Timeline
Funding Specialist
National Seating And Mobility
10.2021 - Current
Customer Service Representative
Wright And Filippis
09.2016 - 10.2021
Server
Harvey's Grill And Bar
10.2010 - 02.2021
Certification - Pharmaceutical Technician
Delta College
High School Diploma -
Carrollton High School
Similar Profiles
Laurel MarcumLaurel Marcum
Funding Manager at National Seating and Mobility, Inc.Funding Manager at National Seating and Mobility, Inc.
Susan GarchitorenaSusan Garchitorena
Customer Service Specialist at National Seating and MobilityCustomer Service Specialist at National Seating and Mobility
Anthony WheelerAnthony Wheeler
Access Technician at National Seating And MobilityAccess Technician at National Seating And Mobility
Steven Del SelvaSteven Del Selva
Senior Technician at National Seating and MobilitySenior Technician at National Seating and Mobility
Shawn CurtisShawn Curtis
Web Developer at Wildfire Credit UnionWeb Developer at Wildfire Credit Union