KRISTENE DENTLER
Chambersburg,PA
Summary
Dynamic Registered Nurse and clinical operations leader with extensive experience in care coordination, case management, and clinical training. Expertise in collaborating with clinical teams, technical stakeholders, and operational leaders to design and implement effective processes that enhance documentation efficiency, user adoption, and patient outcomes. Skilled in developing clinical protocols, training programs, and data-driven improvement strategies across diverse primary care settings. A strong combination of frontline nursing judgment, informatics knowledge, and quality-focused leadership supports successful initiatives in care management, population health, regulatory compliance, and managed care consulting.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Clinical Training & Quality Assurance Manager
WeCare TLC
04.2022 - Current
- Develop and deliver training materials for clinical staff on EHR workflows, documentation standards, and best practices, increasing user adoption and compliance to 95%.
- Served as clinical liaison between frontline practice teams, technical teams, vendors, and leadership, translating clinical needs into effective technology and workflow solutions.
- Lead EHR optimization initiatives for 12+ primary care practices, improving documentation efficiency by 25% through customized templates supporting Annual Wellness Visits and HCC coding workflows.
- Analyzed performance metrics and clinical data to identify opportunities for clinical decision support improvement and workflow standardization, enhancing patient care outcomes.
- Coordinate LabCorp EHR integration activities, supporting interface development and workflow alignment that reduced duplicate testing by 40%.
- Partner with interdisciplinary teams to identify gaps in care delivery, recommend process improvements, and support implementation across multiple practice sites.
- Supported quality assurance activities by evaluating documentation practices, training effectiveness, and clinical workflows, ensuring staff adherence to standardized processes.
- Contribute to care management and population health readiness by strengthening workflows related to preventive care, chronic condition documentation, risk adjustment, and patient follow-up.
Clinical Nurse Manager
WeCare TLC
01.2020 - 04.2022
- Managed patient care plans using EMR data and clinical information to support evidence-based decision-making and continuity of care.
- Developed and implemented clinical protocols to enhance workflow efficiency, improve consistency, and support high-quality patient care.
- Trained nursing staff on EMR systems, clinical authoring tools, documentation standards, and clinical decision support best practices to enhance care delivery.
- Collaborated with providers and operational leaders to identify and resolve workflow barriers, improving communication and facilitating patient-centered care.
- Promoted safe and compliant clinical operations by reinforcing standardized processes and guiding staff through workflow changes.
Registered Nurse Case Manager
WellSpan Health
02.2013 - 01.2020
- Managed diverse patient caseloads and developed individualized care plans based on clinical data, patient assessments, and evidence-based practice principles to enhance patient outcomes.
- Assessed patient needs, identified barriers to care, and supported timely interventions for complex and vulnerable patient populations.
- Collaborated with healthcare providers, patients, families, and community resources to support continuity of care and effective communication across settings.
- Implemented data-driven strategies to monitor outcomes, improve patient care coordination, and reduce avoidable readmissions.
- Maintained accurate clinical documentation to facilitate informed care team decision-making through accessible and reliable patient information.
Registered Nurse
Meritus Medical Center
10.2011 - 01.2013
- Delivered direct patient care, utilizing clinical judgment, technology, and interdisciplinary communication to enhance patient safety and achieve quality outcomes.
- Monitored patient status and documented clinical findings, collaborating with care teams to tailor care plans according to evolving patient needs and clinical data.
- Facilitated safe care transitions and patient education, ensuring adherence to organizational policies and clinical standards.
Education
Bachelor of Science in Nursing - Nursing
Aspen University
Phoenix, NY06-2023
Master of Science in Nursing - Informatics
Grand Canyon University
Phoenix, AZ07-2027
Skills
- EHR optimization
- EMR training
- Training program design
- Documentation template design
- Workflow design
- Workflow optimization
- Clinical workflow evaluation
- Interface implementation
- Clinical data analysis
- Evidence-based clinical support
- Quality improvement initiatives
- Data visualization tools
Certification
- Registered Nurse License — Multistate
- Registered Nurse License — Pennsylvania
- Bachelor-prepared Registered Nurse
Timeline
Clinical Training & Quality Assurance Manager
WeCare TLC
04.2022 - Current
Clinical Nurse Manager
WeCare TLC
01.2020 - 04.2022
Registered Nurse Case Manager
WellSpan Health
02.2013 - 01.2020
Registered Nurse
Meritus Medical Center
10.2011 - 01.2013
Bachelor of Science in Nursing - Nursing
Aspen University
Master of Science in Nursing - Informatics
Grand Canyon University
PROFESSIONAL STRENGTHS
- Builds strong relationships between clinical, technical, vendor, and operational teams.
- Communicates workflow changes in clear, practical language that supports adoption.
- Uses clinical data and frontline feedback to identify realistic improvement opportunities.
- Balances patient care quality, documentation integrity, operational efficiency, and staff experience.
- Comfortable leading change across multiple primary care practices and interdisciplinary teams.