Kristen E. McKinney

• Analyzed and determined the most sustainable and environmental-friendly cleaning tools and services to reduce the organization's negative environmental impact without sacrificing quality in services provided.
• Adhered to safety protocols, resulting in zero complaints, hazards, or lost-time accidents.
• Transformed client relationships with the organization and facilitated client retention and renewed satisfaction, developing and implementing new policies and procedures to provide services to 32 previously neglected buildings within the district.
• Facilitate consistent communication with all clients, developing mutually beneficial contracts and agreements that meet clients' expectations and needs.
• Directed staffing and scheduling of 20 personnel, communicating client expectations and designing and demonstrating KPIs to ensure that clients' needs were consistently met and exceeded.
• Received consistent verbal and written feedback from clients regarding expectations exceeded, maximizing organizational reach and revenue-generating opportunities.
• Communicated customer feedback and complaints to team members to promote proper resolution.

• Facilitated student-led, inquiry-based activities in classroom to enhance learning experience.
• Shifted between formal and informal methods of teaching to keep students engaged.
• Developed and implemented engaging lesson plans to keep learner attention.
• Built relationships and communicated with parents to provide best learning environment for children.
• Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
• Collaborated with administrators to develop school-wide initiatives to promote academic excellence.

• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Edited documents to improve accuracy of language, flow, and readability.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Interacted with customers by phone, email, or in-person to provide information.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Maintained professional demeanor by staying calm when addressing unhappy or dissatisfied customers.

• Maintained Community Resource website page.
• Worked with community organizations and members to expand outreach.
• Facilitated outreach activities to build community awareness.
• Maintained collaborative relationships with community groups and community leaders by supporting local initiatives and events.
• Participated in meetings with stakeholders to discuss program objectives and strategies.
• Assisted with creation of monthly reports of outreach, research and educational activities.
• Attended training programs, modules, workshops and seminars to keep up-to-date on project objectives and new policies or procedures.

A program connecting children to The Great Lakes through hands-on experience on a research vessel.

• Collaborated with adults and children to provide safe and educational experience.
• Developed and implemented engaging lesson plans to keep learner attention.
• Built relationships and communicated with parents to provide best learning environment for children.
• Manage docking and undocking procedures, including handling lines, tying knots and securing ship safely.
• Participate in safety drills to maintain compliance with regulations and company policies.
• Loaded and unloaded equipment using physical stamina and teamwork skills to work with other crew members.
• Maintained the vessel exterior, including painting, rust scaling and cleaning.
• Maintain cleanliness of vessel and equipment by completing inspection checks at regular intervals.
• Recorded data in ship's log, such as distance traveled and weather conditions, to maintain records.