Hi, I’m
Kristen Gurka-Anzueto
Montgomery,TX
Summary
- Hardworking and passionate Mortgage Loan Officer
- Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty.
Overview
22
years of professional experience
Work History
Pentagon Federal Credit UnionMontgomery, TX
Mortgage Loan Officer
04.2020 - 11.2022
Job overview
- Complied applications and paperwork and double-checked for accuracy.
- Submitted applications to credit analysts.
- Developed and maintained relationships with local real estate agents.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Met with applicants to obtain information to streamline loan application process, fielding questions regarding steps.
- Identified valuable solutions for customers with credit problems.
- Spent ample time with each applicant to break down complex information into terms that easy to understand.
Bank of AmericaMagnolia, TX
Mortgage Loan Officer
02.2019 - 04.2020
Job overview
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Spent ample time with each applicant to break down complex information into terms that easy to understand.
- Identified valuable solutions for customers with credit problems.
First Financial BankConroe, TX
Mortgage Loan Officer
05.2018 - 02.2019
Job overview
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Cultivated partnerships with individuals and firms to better promote products meeting customers' needs.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
Education
Sam Houston State UniversityHuntsville, TX
Bachelor of Arts from General Business
05.2006
Skills
- Sales Development
- Relationship Selling
- Negotiation Tactics
- Creditworthiness Determination
- Loan File Maintenance
- Income Evaluation
- Problem-Solving
Timeline
Mortgage Loan Officer
Pentagon Federal Credit Union
04.2020 - 11.2022
Mortgage Loan Officer
Bank of America
02.2019 - 04.2020
Mortgage Loan Officer
First Financial Bank
05.2018 - 02.2019
Sam Houston State University
Bachelor of Arts from General Business
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