Kristen Johnson
Midland,NC
Summary
Aviation focused goals with detail-oriented team player knowledge with strong organizational skills. Have abilities to handle multiple projects simultaneously with a high degree of accuracy.
Dynamic safety and service skills with highly effective results in diffusing volatile passenger situations. Skilled in responding to emergency situations and remaining cool under pressure.
Known for best-in-class customer service and top-notch friendliness with dedication to exceptional customer service.
Overview
5
5
years of professional experience
Work History
Flight Attendant
American Airlines
05.2018 - 04.2023
- Flight Attendant with American airlines for the past 5 years
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
911 Emergency Dispatcher
CMPD
11.2021 - 06.2022
- Was a 911 call-taker/dispatcher at the largest districts in North Carolina during furlough from the airlines.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Teacher/Substitute Teacher, K-5
Lee County, Mecklenburg County, and Pulaski County
12.2017 - 02.2019
- Followed classroom plans that I planned or was left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Took over class for regular classroom teachers, managing assignments, student needs and recordkeeping.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Education
Aviation - Aerodynamics
ATP Flight Academy
Concord07.2023
Aviation -
American Airlines Flight Attendant
Dallas, TX06.2018
Bachelor of Science - Early Childhood Education
Georgia Southwestern State University
Americus, GA05.2018
Skills
- Coaching and Training
- Teaching
- Emergency Care and Response Coordination
- Public Speaking
- Issue Resolution
- Adult AED and CPR
- Crew Coordination
Timeline
911 Emergency Dispatcher
CMPD
11.2021 - 06.2022
Flight Attendant
American Airlines
05.2018 - 04.2023
Teacher/Substitute Teacher, K-5
Lee County, Mecklenburg County, and Pulaski County
12.2017 - 02.2019
Aviation - Aerodynamics
ATP Flight Academy
Aviation -
American Airlines Flight Attendant
Bachelor of Science - Early Childhood Education
Georgia Southwestern State University
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