Kristen M. Santiff
Bel Air,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Debt Settlement Specialist
Delve Debt Relief
01.2023 - 05.2023
- Delivered exceptional customer service on calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls or inbound calls.
- Strived to meet performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Formulated focused and individualized resolutions aimed to peacefully resolve Unsecured Personal Debts.
Unemployment Adjudicator
Alorica
01.2021 - 05.2023
- Oversee daily proceedings by utilizing a high degree of accuracy to fairly determine eligibility in order to make timely determinations
- Analyze the veracity of claims of unemployment through extensive research, verifying a high level of precision in 90% of cases
- Evaluated Personal Identification, Determination of Monetary Eligibility and Interview documents to determine compliance with standards and make effective approval or denial judgments.
- Evaluated, obtained, and updated digital records, testimony and reports in order to weigh both support and opposition to Judgments.
- Reduce processing time by 30% through the use of Organization Process and Software Platforms that bolster efficiency
- Methodically resolve discrepancies in unemployment claims by identifying fraud and misrepresentation in 5-27% of cases
- Develop a reputation for providing clear, consistent, and equitable decisions that adhere to company guidelines
- Dramatically raise the quality of efficiency of work output by hitting weekly goals, surpassing a 30% performance at current position.
Caregiver
02.2020 - 01.2021
- Supported parent through serious illness, providing at-home care to ensure their well-being
- Additional aid was given by readying their over thirty-year home for sale.
Client Services Specialist
ALLSTATE
11.2017 - 02.2020
- Managed daily administrative duties, utilizing prioritizing skills to ensure effectiveness
- Conscientiously constructed policies by adhering to State and Federal regulations, properly reflecting client needs
- Enhanced customer loyalty and decreased policy cancellations by through streamlined customer service practices
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Caregiver
12.2015 - 11.2017
- Supported parent through serious illness, providing at-home care to ensure their well-being
Client Services Specialist
Concorde Inc
09.2012 - 09.2015
- Pioneered the screening of 20+ potential hires daily by carefully analyzing all details, Records, and Databases leading to the advancement of large organizations
- Maintained a working knowledge of the recruitment process by undertaking in-depth research to keep abreast of pertinent information
- Manipulated various software platforms to complete daily tasks within a timely manner, reducing inaccuracies
- Worked with an average of 100+ clients per week, applying effective communication to resolve all issues
Education
Bachelor’s - Fashion Merchandising
Brenau University
Master’s - Business Administration
UMBC
2017
Skills
- Quality Standards
- Business Controls
- Parliamentary Procedures
- Workflow Processes
- Running Reports
- Document Verification
- Financial Transactions
- Building Trust and Relationships
- Data Integrity
- Organizational Improvements
- Administrative Support
- Keeping Records
Timeline
Debt Settlement Specialist
Delve Debt Relief
01.2023 - 05.2023
Unemployment Adjudicator
Alorica
01.2021 - 05.2023
Caregiver
02.2020 - 01.2021
Client Services Specialist
ALLSTATE
11.2017 - 02.2020
Caregiver
12.2015 - 11.2017
Client Services Specialist
Concorde Inc
09.2012 - 09.2015
Bachelor’s - Fashion Merchandising
Brenau University
Master’s - Business Administration
UMBC
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