Kristen M. Santiff
Bel Air,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Debt Settlement Specialist
Delve Debt Relief
Hunt Valley, MD
01.2023 - 05.2023
- Delivered exceptional customer service on calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls or inbound calls.
- Strived to meet performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Formulated focused and individualized resolutions aimed to peacefully resolve Unsecured Personal Debts.
Unemployment Adjudicator
Alorica
Remote
01.2021 - 05.2023
- Oversee daily proceedings by utilizing a high degree of accuracy to fairly determine eligibility in order to make timely determinations
- Analyze the veracity of claims of unemployment through extensive research, verifying a high level of precision in 90% of cases
- Evaluated Personal Identification, Determination of Monetary Eligibility and Interview documents to determine compliance with standards and make effective approval or denial judgments.
- Evaluated, obtained, and updated digital records, testimony and reports in order to weigh both support and opposition to Judgments.
- Reduce processing time by 30% through the use of Organization Process and Software Platforms that bolster efficiency
- Methodically resolve discrepancies in unemployment claims by identifying fraud and misrepresentation in 5-27% of cases
- Develop a reputation for providing clear, consistent, and equitable decisions that adhere to company guidelines
- Dramatically raise the quality of efficiency of work output by hitting weekly goals, surpassing a 30% performance at current position.
Caregiver
02.2020 - 01.2021
- Supported parent through serious illness, providing at-home care to ensure their well-being
- Additional aid was given by readying their over thirty-year home for sale.
Client Services Specialist
ALLSTATE
Saint Leonard, MD
11.2017 - 02.2020
- Managed daily administrative duties, utilizing prioritizing skills to ensure effectiveness
- Conscientiously constructed policies by adhering to State and Federal regulations, properly reflecting client needs
- Enhanced customer loyalty and decreased policy cancellations by through streamlined customer service practices
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Caregiver
12.2015 - 11.2017
- Supported parent through serious illness, providing at-home care to ensure their well-being
Client Services Specialist
Concorde Inc
09.2012 - 09.2015
- Pioneered the screening of 20+ potential hires daily by carefully analyzing all details, Records, and Databases leading to the advancement of large organizations
- Maintained a working knowledge of the recruitment process by undertaking in-depth research to keep abreast of pertinent information
- Manipulated various software platforms to complete daily tasks within a timely manner, reducing inaccuracies
- Worked with an average of 100+ clients per week, applying effective communication to resolve all issues
Education
Bachelor’s - Fashion Merchandising
Brenau University
Master’s - Business Administration
UMBC
2017
Skills
- Quality Standards
- Business Controls
- Parliamentary Procedures
- Workflow Processes
- Running Reports
- Document Verification
- Financial Transactions
- Building Trust and Relationships
- Data Integrity
- Organizational Improvements
- Administrative Support
- Keeping Records
Timeline
Debt Settlement Specialist
Delve Debt Relief
01.2023 - 05.2023
Unemployment Adjudicator
Alorica
01.2021 - 05.2023
Caregiver
02.2020 - 01.2021
Client Services Specialist
ALLSTATE
11.2017 - 02.2020
Caregiver
12.2015 - 11.2017
Client Services Specialist
Concorde Inc
09.2012 - 09.2015
Bachelor’s - Fashion Merchandising
Brenau University
Master’s - Business Administration
UMBC